Rebecca Newell

My job duties are answering the phone calls and transferring them to the correct departments. I also get keys and driver’s licenses for each visitor and keep all the visitation papers current for each year. I make weekly reports of each visitation weekends and monthly as well to the appropriate departments. I have six sections for ACA that I have paperwork and keep them updated. I help in anyway I can if needed.

• Connected callers with appropriate professional, department, or business.
• Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.