Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Rebecca Nihart

Spring City,PA
Rebecca Nihart

Summary

Dynamic Customer Service Supervisor at BYL Risk Management with a proven track record in enhancing customer satisfaction and team performance. Expert in quality assurance audits and escalation management, I effectively trained staff and resolved complex disputes, fostering strong customer relationships and driving continuous improvement in service processes.

Overview

15
years of professional experience

Work History

BYL Risk Management
Spring City, Pennsylvania

Customer Service Supervisor
04.2020 - 12.2024

Job overview

  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Trained new customer service representatives on company policies and procedures.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Maintained accurate records of customer interactions for future reference.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.

Alliant
Trappe, Pa

Machine Operator
04.2014 - 10.2017

Job overview

  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Verified conformity of processes and conditions per customer specs.
  • Quickly shut down equipment in emergency situations following protocols.
  • Compiled reports analyzing performance data and presented findings and results.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Assessed readings from recording instruments, micrometer reading, laser reading, and other indicators and watched for warning signals.
  • Monitored machines during operation to detect malfunction and adjusted machines to eliminate problems.

Superior Tube Products
Collegeville , Pa

Machine Operator
02.2010 - 01.2014

Job overview

  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Education

Pottsgrove Sr Highschool
Pottstown, PA

High School Diploma
06-2005

Skills

  • Customer relationship management
  • Performance evaluation
  • Quality assurance audits
  • Escalation management
  • Team leadership
  • Effective communication
  • Problem-solving
  • Leading team meetings
  • Breakdown troubleshooting
  • Production preparation
  • Order reading
  • Quality assurance controls
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Type

Full TimePart Time

Work Location

Remote

Timeline

Customer Service Supervisor

BYL Risk Management
04.2020 - 12.2024

Machine Operator

Alliant
04.2014 - 10.2017

Machine Operator

Superior Tube Products
02.2010 - 01.2014

Pottsgrove Sr Highschool

High School Diploma

Similar Profiles

CREATE PROFILE