Rebecca Nolan
Shoreham,NY
Summary
Demonstrates strong problem-solving abilities, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Under Armour
03.2024 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and enhance customer servicing skills.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and theft.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve merchandising issues negatively impacting operations and sales.
- Tracked product selling trends and suggest enhancements to company's product offerings to help drive sales.
- Implemented creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Since stepping into role, contributed to a positive distortion by 20% in business trends. Additionally, helped to maintain a 99% accuracy rating for product inventory.
Stock Manager
Under Armour
07.2021 - 03.2024
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Tasked with receiving freight deliveries and processing product in a timely manner to provide merchandise to the sales floor.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Set up displays of merchandise to market new products to customers.
- Created and enforced detailed organization processes to increase efficiency of assembly line practices and backstock standards.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Sales Associate
Under Armour
05.2017 - 07.2021
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Master of Science - Crime Analysis
Tiffin University
Tiffin, OH10-2021
Bachelor of Science - Forensic Science
Tiffin University
Tiffin, OH05-2020
Skills
- Verbal and written communication
- Attention to detail
- Time management
- Problem-Solving abilities
- Leadership and organizational skills
- Computer knowledge
- Teamwork mindset and ability to work independently
- Critical thinking
- Responsible
- Mathematics
Timeline
Assistant Store Manager
Under Armour
03.2024 - Current
Stock Manager
Under Armour
07.2021 - 03.2024
Sales Associate
Under Armour
05.2017 - 07.2021
Master of Science - Crime Analysis
Tiffin University
Bachelor of Science - Forensic Science
Tiffin University