Rebecca Noland
Ann Arbor,MI
Summary
I was a stay at home parent for the 11 years. Throughout my time staying home, I have spent a lot of hours volunteering in the kids schools in various ways. I have had to learn to manage my time and myself to get the most out of my days. I served on my children's preschool board where I was a liaison between the parents and teacher's, which taught me how to communicate more effectively. Before kids, I spent a lot of my time caregiving and working with people in the restaurant industry. Caregiving has taught me to patient and thorough, while the restaurant industry taught me urgency and customer service. I have worked for Ann Arbor Public Schools in the IT department for the past 2 years. I have learned many new computer skills, troubleshooting basic tech problems, and to work with others to solve problems.
Overview
21
21
years of professional experience
Work History
Daycare Assistant
Terri Eckhout
03.2024 - Current
- Supported daily activities and routines, fostering a nurturing environment for children.
- Maintained cleanliness and organization of play areas and learning materials.
- Supervised group activities, ensuring safety and engagement among children.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
IT Technician
Ann Arbor Public Schools
05.2023 - Current
- Diagnosed and resolved hardware and software issues for end-users across multiple departments.
- Work with teachers and students to troubleshoot basic tech needs
- Provided technical support via phone, email, and in-person to enhance user experience.
- Trained on Apple Repair, fixed broken student Chromebooks
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Trained in some cyber security
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Acted as a liaison between, students, teachers and other staff members with tech managers
Class Chair/Curriculum Coordinator
Triangle Cooperative Nursery School
05.2016 - 05.2018
- I was a parent- teacher liaison. If there were any issues parents were having, I would bring them up at board meetings or directly with teachers.
- Attend monthly board meetings to brainstorm and implement new curriculum.
- Coordinate with teachers to set holiday/ special events for students.
- Communicate with volunteers to make sure we had enough for special events and holidays.
- Create monthly schedules for parents to help out in the classroom.
Food Court
Costco
08.2009 - 07.2012
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
In-Home Caregiver
REM Central Lakes
10.2006 - 07.2009
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Hostess
Broadway Pizza And Grill
09.2004 - 08.2006
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Osseo Senior High School
Osseo, MN06.2006
Skills
- Customer service, leadership, scheduling, organization, computer skills- including some Apple Training, repairing student devices; using google products and basic trouble shooting of tech equipment
Timeline
Daycare Assistant
Terri Eckhout
03.2024 - Current
IT Technician
Ann Arbor Public Schools
05.2023 - Current
Class Chair/Curriculum Coordinator
Triangle Cooperative Nursery School
05.2016 - 05.2018
Food Court
Costco
08.2009 - 07.2012
In-Home Caregiver
REM Central Lakes
10.2006 - 07.2009
Hostess
Broadway Pizza And Grill
09.2004 - 08.2006
High School Diploma -
Osseo Senior High School
Similar Profiles
Kirsten CoatesKirsten Coates
Team Leader – Claims Specialist Team at Terri Scheer/SuncorpTeam Leader – Claims Specialist Team at Terri Scheer/Suncorp
IVY ROBBIVY ROBB
Team Member at Terri Conley State FarmTeam Member at Terri Conley State Farm
Grace DowdGrace Dowd
Tags Cafe at Terri GraberTags Cafe at Terri Graber
Ian CooperIan Cooper
FedEx Delievery Driver at K&D 24/7FedEx Delievery Driver at K&D 24/7
Isabel MasonIsabel Mason
Lead Primary Teacher at Big Sky MontessoriLead Primary Teacher at Big Sky Montessori