Rebecca Noska
Richmond,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Comfortable using technology tools such as mobile applications and scanners to complete orders. Offering over 16 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Excellent sales and organizational skills coupled with service-oriented mindset.
Overview
18
18
years of professional experience
Work History
E-Commerce Personal Shopper
HEB Grocery Store
11.2021 - Current
- Verified quality and accuracy of picked items, prioritizing customer order accuracy.
- Determined and applied appropriate product substitutions for out-of-stock items when a suitable substitution was available.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Maximized efficiency by scanning items quickly and completing as many as 12 orders per hour.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Shelf Edge Specialist and Manager
HEB Grocery Store
09.2016 - 11.2021
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Built partnerships with diverse internal teams and operations departments to streamline processes.
- Assisted customers and employees with navigating the HEB app and other related systems to help navigate the store more effectively and to help them save money.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Assistant Center Director
KinderCare Knowledge University
04.2014 - 05.2016
- Kept facility in compliance with all applicable standards and laws.
- Fostered caring and safe environment for children and parents.
- Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Cultivated and strengthened relationships with children and families.
Customer Service Specialist
HEB Grocery Store
09.2004 - 04.2014
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual marketing and styled displays.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
No Degree - Accounting and Business Management
Houston Community College
Houston, TXNo Degree - Early Childhood Development
University of Houston
Houston, TXSkills
- Customer Buying Habits
- Mobile Ordering Understanding
- Product Knowledge
- Special Assignments
- Online Ordering Familiarity
- Team Goals
- Rewards Programs
- Verbal and Written Communication
- Safe Equipment Handling
- Customer Relations
- Food Allergies
- Health Code Requirements
- Promote Products
Languages
Spanish
Professional Working
Timeline
E-Commerce Personal Shopper
HEB Grocery Store
11.2021 - Current
Shelf Edge Specialist and Manager
HEB Grocery Store
09.2016 - 11.2021
Assistant Center Director
KinderCare Knowledge University
04.2014 - 05.2016
Customer Service Specialist
HEB Grocery Store
09.2004 - 04.2014
No Degree - Accounting and Business Management
Houston Community College
No Degree - Early Childhood Development
University of Houston
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