Rebecca Nuckels
Stanville,KY
Summary
Ambitious and reliable professional equipped to handle front desk operations, greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous individual with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities and developing trust and loyalty among clients and other stakeholders to boost customer retention, and efficiency within the organization.
Overview
6
6
years of professional experience
Work History
Receptionist
Cooley Accounting and Tax Services
Pikeville, KY
11.2022 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted customers, answered general questions and directed to appropriate locations.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Updated and recorded customer or client information to maintain accounts.
- Provided assistance in preparing tax returns annually.
- Ensured accuracy in all accounting entries and records.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Prepared and processed payrolls.
- Maintained and reconciled general ledger accounts.
BDC Representative
Walters Toyota-Nissan
Pikeville, KY
08.2022 - 10.2022
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers
- Followed required scripts and guidelines for inbound and outbound sales calls
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions
- Determined customer automotive needs by asking relevant questions and working to develop relationships
- Monitored and responded to internet sales leads
- Maintained electronic customer database to round up repeat business
- Utilized CRM to record and track various stages of potential customer sales
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Teacher/Guide
Wildflower; An Acton Academy
Oklahoma City, OK
06.2020 - 07.2022
- Built and strengthened positive relationships with students, parents, and teaching staff
- Differentiated instruction according to student skill level
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Scheduled and held parent-teacher conferences to keep parents up to date on children's academic performance
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Prepared and maintained classroom environments appropriate for student learning and physical, social, and emotional development
- Supervised students throughout day, both in classroom and outside during breaks
- Encouraged student critical thinking and discussion using variety of teaching techniques
- Maintained safe, clean, and organized classroom environment
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery
- Met with parents and guardians to discuss student progress and areas for improvement.
First Grade Teacher
Darlington Public School
El Reno, OK
06.2018 - 05.2020
- Met with parents to communicate students' progress, achievements, and classroom issues
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions
- Maintained safe, clean, and organized classroom environment
- Instructed students individually and in groups using varied teaching methods
- Attended in-service training and professional development courses to stay on top of policy and education changes
- Taught students subject-specific material, learning strategies and social skills
- Established and communicated clear learning objectives to foster student progress and academic performance
- Administered and graded class tests to evaluate student progress and comprehension
- Administered tests and assessed results to evaluate student understanding of material
- Referred to district standards to plan lessons and prepare students to take standardized assessments.
Education
Bachelor of Science in Early Childhood Education -
Southern Nazarene University
12.2016
Skills
- Reliable & Trustworthy
- Customer Service
- Organizational Skills
- Friendly, Positive Attitude
- Relationship Building
- Computer Skills
- Active Listening
- Data Management
- Differentiated Learning Techniques
- Tutoring and After School Help
- Student Motivation and Engagement
- Student-Centered Learning
- Curriculum Development
- Lesson Planning
- Schedule Management
- Positive Reinforcement
- Parent Communication
- Effective Listening
- Special Needs Students
- Classroom Management
- Excellent Classroom Management
- Innovative Lesson Planning
- Bookkeeping Software
- Customer Relations
- Bank Statement Reconciliation
- Confidential Document Control
- Account Reconciliation
- Spreadsheet Tracking
- Bank Reconciliation
- Payroll Processing
- Data Entry
- Filing
- Spreadsheets
- Computer Proficiency
Affiliations
National Society of Leadership and Success, 2015
Additional Information
Upon graduating college, I was a substitute teacher from January 2017-May 2017. From there I taught First Grade from August 2017-May 2018.
Timeline
Receptionist
Cooley Accounting and Tax Services
11.2022 - Current
BDC Representative
Walters Toyota-Nissan
08.2022 - 10.2022
Teacher/Guide
Wildflower; An Acton Academy
06.2020 - 07.2022
First Grade Teacher
Darlington Public School
06.2018 - 05.2020
Bachelor of Science in Early Childhood Education -
Southern Nazarene University
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