REBECCA NYAME
Shakopee,MN
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
ALLINA HEALTH, ST FRANCIS MEDICAL CENTER
Shakopee, MN
11.2011 - Current
- Verified demographics and insurance information to register patients in computer system.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Assembled registration paperwork and placed identification bands on patient.
- Obtained health, financial and religious information from patients at time of admission.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Explained various admission forms and policies, acquiring signatures for consent.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
Certified Nursing Assistant
Presbyterian Homes
Bloomington, MN
08.2008 - 07.2011
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported non-ambulatory residents in range of motion exercises.
- Documented activities and recorded information in EMR system.
Education
Associate of Science - HUMAN SERVICES
Inver Hills Community College
Inver Grove Heights, MN05.2016
Skills
- Customer Service
- Patient Confidentiality and Data Security
- Database Search and Data Entry Skills
- Administrative and Office Support
- Gathering Information from Patients
- Caring and Empathetic
- Financial Procedures Adherence
- Pre-Admission Requests
- Registration and Admissions
Timeline
Patient Access Specialist
ALLINA HEALTH, ST FRANCIS MEDICAL CENTER
11.2011 - Current
Certified Nursing Assistant
Presbyterian Homes
08.2008 - 07.2011
Associate of Science - HUMAN SERVICES
Inver Hills Community College
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