REBECCA O'Connor
Norton,MA
Summary
Motivated individual with experience in middle-large market accounts. Strong customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Account Manager
FB Insure, LLC
11.2007 - Current
- Consulted with businesses to supply accurate product and service information.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Kept detailed records of daily activities through online customer database.
- Educated clients on new products or services to increase customer engagement with brand.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Stayed current on company offerings and industry trends.
- Built and strengthened long-lasting client relationships based on providing qu9ck responses with accurate price quotes, and day to day client needs resulting in long-term loyalty
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Delivered services to customer locations within specific timeframes.
Account Manager
J.K Olivieri Insurance Agency
02.2000 - 11.2007
- Consulted with businesses to supply accurate product and service information.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Kept detailed records of daily activities through online customer database.
- Educated clients on new products or services to increase customer engagement with brand.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Associates Degree - Business Management
Becker College
Worcester, MA1996
Bridgewater-Raynham Regional
Bridgewater, MA1994
Skills
- Skilled in Middle to Large account management
- Currently manage a client book of 6M
- Excellent Client Relationships
- Detailed oriented
- Great experience understanding, and knowledge in managing large confidential accounts
Accomplishments
- Propety and Casualty license
- Designations: AAI, CIC, CRIS, MLIS
Timeline
Account Manager
FB Insure, LLC
11.2007 - Current
Account Manager
J.K Olivieri Insurance Agency
02.2000 - 11.2007
Associates Degree - Business Management
Becker College
Bridgewater-Raynham Regional
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