Rebecca Ogden
Frankfort,KY
Summary
A security professional with strong foundation in threat detection, risk assessment, and incident response. Adept at developing and implementing security protocols that safeguard organizational data and ensure compliance with regulatory requirements. Known for effective team collaboration and results-driven approach, leveraging analytical skills and attention to detail to adapt to changing environments.
Overview
32
32
years of professional experience
Work History
Security Analyst
Commonwealth of Kentucky
10.2014 - Current
- Experienced in using SIEM’s, Splunk Administrator, Qradar Administrator, Exabeam Administrator, Endgame Administrator, and Elastic Administrator
- Experienced in Symantec
- Experienced in Azure
- Experienced in Data Loss Prevention
- Knowledge of McAfee Endpoint, ePolicy and email gateways
- Knowledge of Palo Alto firewalls
- Knowledge of Tipping Point
- In depth knowledge of Security Operations
- Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred.
- Maintained up-to-date knowledge of emerging threats by attending professional development events and staying informed on industry trends.
- Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
- Performed risk analyses to identify appropriate security countermeasures.
- Educated employees on cybersecurity awareness through training sessions, significantly reducing instances of human error-related breaches.
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
- Collaborated with IT teams to develop comprehensive cybersecurity strategies, reducing risks from external attacks.
- Implemented multi-factor authentication measures, strengthening overall network defenses against unauthorized access attempts.
- Participated in tabletop exercises simulating cyberattacks, leading to better preparedness for real-world incidents.
- Improved threat detection with deployment of state-of-the-art intrusion detection systems.
- Enhanced security monitoring capabilities by upgrading to more sophisticated surveillance tools, providing real-time alerts on potential security infringements.
Desktop Support Lead
Commonwealth of Kentucky
04.2000 - 10.2014
- In depth knowledge of all Microsoft applications and operating systems
- Active Directory
- Experienced in computer and printer hardware
- Technical support of 1000+ end users, create and deploy images, create and modify Active Directory accounts
- Led a successful migration project from Windows 7 to Windows 10 operating system within specified timeline parameters without disrupting business operations or user workflows.
- Conducted regular performance evaluations for members of the desktop support team, identifying areas for growth and improvement opportunities.
- Assisted in the deployment of new applications by testing compatibility with existing systems and providing user training when necessary.
- Served as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
- Supported multiple departments through tailored desktop configurations based on individual needs and preferences, resulting in increased user satisfaction.
- Reduced downtime for employees by swiftly resolving technical issues and providing timely assistance.
- Maintained security measures for company computers by promptly installing patches, updates, and performing regular audits.
- Troubleshot complex technical issues by collaborating with cross-functional teams and leveraging deep understanding of hardware and software components.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
Customer Service Representative
Big Lots
11.1992 - 01.2001
- Managed Cashiers
- Bookkeeping
- Provided Customer Service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Science - Computer Science, Math
Kentucky State University
Frankfort, KY05.1999
Skills
- Management
- Intrusion detection
- Endpoint security
- Data loss prevention
- Incident response
- Critical thinking skills
- Symantec endpoint protection
- Monitoring computer viruses
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
Timeline
Security Analyst
Commonwealth of Kentucky
10.2014 - Current
Desktop Support Lead
Commonwealth of Kentucky
04.2000 - 10.2014
Customer Service Representative
Big Lots
11.1992 - 01.2001
Bachelor of Science - Computer Science, Math
Kentucky State University
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