Rebecca Omachonu
Washington,DC
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
7
7
years of professional experience
Work History
Production Manager
MLC, Mgmt. LLC
, WA
06.2020 - Current
- Develop and maintain production schedules, ensuring all tasks align with project timelines
- Coordinate with different departments to organize and streamline production workflows
- Arrange and monitor logistics, such as equipment, crew, and materials, to ensure smooth
production operations - Assist in budget creation and monitor expenditures throughout the production process
- Maintain accurate records of production activities, including call sheets, daily reports, and
production logs
Assistant Operations Manager
Hyatt Regency Capitol Hill
Washington, DC
04.2019 - 06.2020
- Communicated with clients regularly to ensure all food items, room sets, and additional
requests are met in order to guarantee a successful event - Managed logistics, including set-up, service flow, and breakdown, to guarantee a smooth
and memorable experience guests and clients - Implemented quality control measures to uphold service excellence throughout all aspects
of banquet operations - Orchestrated exceptional execution of banquet events, from planning to implementation,
ensuring all details met or exceeded client expectations
Guest Service Representative/Night Auditor
Marriott-Residence Inn ACV
01.2017 - 04.2019
- Utilized effective communication and negotiation skills to handle complaints, settle disputes, and resolve grievances
- Answered guest calls, accessed their needs, and delegated to the appropriate departments to ensure they were resolved in a timely fashion to help drive GSS scores
- Accurately counted cash banks at the beginning and end of shift. Processed cashier reports, balanced accounts and receipts, issued a final deposit at close of shift
- Handled guest issues/complaints and following up until they are resolved in order to drive
customer service satisfaction
Education
Bachelor of Science - B.S Communication And Information
University of Tennessee-Knoxville
Knoxville, TNSkills
- Developing and Implementing Marketing Strategies
- Time Management
- Stakeholder Management
- Risk Management
- Effective Problem-Solving
- Customer Service
Timeline
Production Manager
MLC, Mgmt. LLC
06.2020 - Current
Assistant Operations Manager
Hyatt Regency Capitol Hill
04.2019 - 06.2020
Guest Service Representative/Night Auditor
Marriott-Residence Inn ACV
01.2017 - 04.2019
Bachelor of Science - B.S Communication And Information
University of Tennessee-Knoxville
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