Rebecca Ordway
Columbia,MO
Summary
Dynamic professional with proven expertise in facility oversight and exceptional organization, honed at Life Christian Outreach. Excelled in enhancing, reducing costs by implementing comprehensive inventory systems, and leading teams to exceed standards. Skilled in financial management and fostering collaborative environments, consistently achieving and surpassing operational goals.
Focused management professional experienced in maintaining safe and clean environments for owners and guests. Adept at handling private and confidential information with extreme care.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
House Manager Senior Living
Life Christain Outreach
11.2023 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Assisted residents with daily hygiene and living tasks.
- Contributed to positive behavior support plans by closely monitoring resident interactions and implementing appropriate interventions when necessary.
- Served as a liaison between residents, families, and healthcare providers to address concerns or issues promptly.
- Collaborated with interdisciplinary teams for optimal resident care and support.
Customer Service Representative
Cedar Creek RV Park and Resort
04.2021 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Supply Chain Support
University of Missouri Hospital
09.2017 - 02.2021
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Improved, standardized and documented planning and scheduling processes.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Education
Psychology
Grand Canyon University
Phoenix, AZSkills
- Exceptional organization
- Safety management
- Appointment coordination
- Staff training
- Financial management
- Expense management
- First aid training
- Behavior modeling
- Grocery shopping
- Transportation arrangements
- Facility oversight
- Cleaning proficiency
Timeline
House Manager Senior Living
Life Christain Outreach
11.2023 - Current
Customer Service Representative
Cedar Creek RV Park and Resort
04.2021 - 11.2023
Supply Chain Support
University of Missouri Hospital
09.2017 - 02.2021
Psychology
Grand Canyon University
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