Rebecca O'Reilly
Orlando,FL
Summary
Accomplished Sales Manager with a decade of experience in consistently promoting luxury brands. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with large groups, retail partners and stakeholders to accomplish sales goals while maintaining strong professional relationships.
Overview
10
10
years of professional experience
Work History
Private Jet Sales and Service Manager
National Geographic Expeditions
11.2025 - Current
- Spearheads sales efforts for high-end luxury travel clients, focusing on achieving revenue goals while understanding the current sales market
- Establishes and maintains strong relationships via phone, email, and in-person with high affluence individuals and travel agencies, resulting in consistent business growth and repeat bookings
- Acts as primary liaison between guests, internal stakeholders, and external vendors to ensure a seamless guest experience
- Manages all guest needs prior to departure, ensuring seamless logistics, personalized and confidential services, with extraordinary attention to detail
VIP Tour Guide
Walt Disney World Resort
07.2019 - 10.2025
- Conducted personalized guided tours throughout the Walt Disney World Resort, fostering meaningful relationships with high-affinity guests, senior executives, celebrities, and esteemed invited clients
- Epitomizes the enthusiasm, professionalism, confidence and grace of a luxury brand
- Organized meticulous records and notes for each guest profile, highlighting their satisfaction rates with each VIP Tour and handling sensitive information with integrity
- Collaborated with stakeholders across all lines of business to deliver cohesive, unmatched service
- Imagined creative solutions through active listening, empathy and expert knowledge of all products and offerings
Guest Relations Host
Walt Disney World Resort
07.2020 - 09.2021
- Creatively problem solved for guest ticket issues and resolved conflict using exceptional guest service, always upholding the stellar Disney brand
- Responsible for handling the most discreet and sensitive subject matter, including services for guests with disabilities and fraud situations
- Maintained current knowledge about all aspects of Disney Parks, Experiences and Products
Group Ticket Sales
Walt Disney World Resort
09.2018 - 07.2019
- Specifically trained in Group Sales, handled large transactions and groups, responsible for completing IRS paperwork and filing sensitive materials
- Navigated and utilized multiple computer applications, demonstrated excellent written and oral communication skills
- Consistently used sales strategies to encourage high revenue, earning the highest monthly incentives in a fast-paced and constantly advancing industry
Event and Travel Coordinator
Fresenius Medical Care
06.2016 - 09.2018
- Coordinated corporate travel and conference planning for thousands of nurses and doctors
- Regularly used Microsoft Excel and Concur, among other planning platforms
- Maintained strong contract relationships with large hotel chains, airlines and rental car companies
- Processed department-wide invoices and expense reports and produced reports of all accounts and invoices paid
Education
Bachelor of Arts - Theater, Minors in Business and Economics
Brandeis University
Waltham, MA06.2016
Skills
- Microsoft Office
- Intermediate French language
- CRM software
- Client acquisition
- Group sales
Timeline
Private Jet Sales and Service Manager
National Geographic Expeditions
11.2025 - Current
Guest Relations Host
Walt Disney World Resort
07.2020 - 09.2021
VIP Tour Guide
Walt Disney World Resort
07.2019 - 10.2025
Group Ticket Sales
Walt Disney World Resort
09.2018 - 07.2019
Event and Travel Coordinator
Fresenius Medical Care
06.2016 - 09.2018
Bachelor of Arts - Theater, Minors in Business and Economics
Brandeis University