Rebecca Ornelas
Independence,MO
Summary
Adept at managing high-stress situations and prioritizing tasks, significantly enhanced customer satisfaction and safety at Hallcon. With proven skills in dispatching procedures and critical thinking, consistently ensured timely and efficient operations. My experience spans driving and dispatch roles, where I upheld DOT compliance and excelled in customer relations. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
9
9
years of professional experience
Work History
Dispatcher
Hallcon
03.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Driver
Brinks Armored
02.2019 - 03.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Bus Driver
DS Bus Lines
08.2015 - 02.2019
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Education
Associate of Science - Early Childhood Special Education
Kansas City Kansas Community College
Kansas City, KS05.2012
Business Degree - Accounting And Business Management
Wright Career College
Overland Park, KS05.2002
Skills
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Schedule Management
- Customer Service
- Critical Thinking
- Quality Control
- Valid Driver's License
- Loading and unloading
- Defensive Driving
- DOT Compliance
Timeline
Dispatcher
Hallcon
03.2022 - Current
Driver
Brinks Armored
02.2019 - 03.2022
Bus Driver
DS Bus Lines
08.2015 - 02.2019
Associate of Science - Early Childhood Special Education
Kansas City Kansas Community College
Business Degree - Accounting And Business Management
Wright Career College
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