Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
Rebecca Ottaway

Rebecca Ottaway

Daytona Beach,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Warehouse Associate

World Class Distribution Inc.
Daytona Beach , Florida
08.2022 - Current
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted products weighing up to 50 lbs.

Waitress

Waffle House
Daytona Beach, Florida
04.2020 - 08.2022
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Went over customer specials with guests, and helped tailor orders to meet customer needs. Increasing sales by 35%

Front Desk Receptionist

Microtel Inn And Suites
Daytona Beach, Florida
06.2020 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Bringing in customer satisfaction ratings of 80%
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Administrative Assistant

Homes In Partnership Inc.
Longwood, Florida
09.2018 - 04.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed over 70 calls per day, increasing sales by 10%
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Cashier Team Lead

Dollar Tree
Altamonte Springs, FL
06.2016 - 04.2018
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Took care of customers in timely fashion, reducing customer wait times by at least 50%

Waitress

Outback Steakhouse
Altamonte Springs, FL
01.2014 - 05.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Managed over 50 telephone/to-go orders per day, increasing sales by 15%

Education

GED -

Florida State College of Jacksonville
Jacksonville, Florida
05.2016

Skills

  • Lifting and Sorting
  • Labeling and Boxing
  • Product Verification
  • Warehouse Logistics
  • Multitasking and Time Management
  • Multi-Line Telephone Systems
  • Ease with Computers and Technology
  • Customer Complaint Resolution
  • POS Systems
  • Order Accuracy and Delivery
  • Warm and Friendly
  • Office Equipment Operation

Certification

Currently have my pallet jack certification, as well as my food safety certification.

Timeline

Warehouse Associate

World Class Distribution Inc.
08.2022 - Current

Front Desk Receptionist

Microtel Inn And Suites
06.2020 - 11.2021

Waitress

Waffle House
04.2020 - 08.2022

Administrative Assistant

Homes In Partnership Inc.
09.2018 - 04.2020

Cashier Team Lead

Dollar Tree
06.2016 - 04.2018

Waitress

Outback Steakhouse
01.2014 - 05.2016

GED -

Florida State College of Jacksonville

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Rebecca Ottaway