Rebecca Otto
Tulsa,OK
Summary
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service. With a solid background in protecting assets and ensuring safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
08.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Call Center Agent
Alorica
02.2024 - 08.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Personal Shopper
Walmart
04.2023 - 01.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
No Degree - Medical Billing And Coding
DeVry University
Skills
- General security
- Superior customer service
- Surveillance
- Patrol operations
- Customer communications
- Problem-solving skills
- Answering questions
- Gathering information
- Sales expertise
- Accurate money handling
- Product expertise
- Sales proficiency
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Food Handler Certification, 01/01/24, 01/31/28
- Driver's License, 01/01/24, 01/31/28
Assessments
- Work style: Reliability, 02/01/23, Proficient
- Call center customer service, 01/01/24, Proficient
- Retail customer service, 11/01/22, Proficient
- Customer focus & orientation, 02/01/23, Proficient
- Delivery driver, 07/01/24, Proficient
- Working with MS Word documents, 07/01/24, Proficient
- Administrative assistant/receptionist, 03/01/23, Proficient
- Customer service, 02/01/23, Proficient
- Attention to detail, 03/01/23, Proficient
Timeline
Security Officer
GardaWorld Security
08.2024 - Current
Call Center Agent
Alorica
02.2024 - 08.2024
Personal Shopper
Walmart
04.2023 - 01.2024
No Degree - Medical Billing And Coding
DeVry University
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