Rebecca Overturf
Wasilla,AK
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
PET/CT Center Of Alaska
04.2015 - Current
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate authorizations, billing, and claim processing reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Monitored inventory levels of office supplies and equipment, placing orders when necessary to prevent shortages or delays in office efficiency.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
Sales Floor Lead
ShuzyQ
09.2013 - 04.2015
- Increased sales by developing and maintaining strong relationships with key clients.
- Enhanced customer satisfaction through attentive service and comprehensive product knowledge.
- Managed sales floor operations to ensure smooth workflow and timely task completion.
- Collaborated with team members to achieve monthly sales targets consistently.
- Implemented effective promotional strategies, resulting in increased store traffic and higher revenue.
- Ensured high standards of visual merchandising across the sales floor, promoting an appealing environment for customers.
- Developed long-term customer relationships through personalized service, leading to repeat business and increased referrals.
Education
No Degree - Fire And Emergency Services
UAA
High School Diploma -
Chugiak High School
Chugiak, AK2011
Skills
- Multitasking Ability
- Organizational Skills
- Attention to Detail
- Interpersonal Skills
- Customer Service
- Critical Thinking
Timeline
Patient Care Coordinator
PET/CT Center Of Alaska
04.2015 - Current
Sales Floor Lead
ShuzyQ
09.2013 - 04.2015
No Degree - Fire And Emergency Services
UAA
High School Diploma -
Chugiak High School
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