Rebecca Ownbey
HCA Oak Hill Hospital
Brooksville
Summary
Reliable professional with experience in patient meal service, animal care, and property maintenance. Strong in compassion, customer service, cleaning and sanitizing, and food safety standards.
Work History
Patient Dietary/Food Service Representative
- Delivered meals promptly while verifying patient names and special nutrition requirements.
- Prepared patient meal trays according to diet orders and food safety standards.
- Communicated diet changes with nursing and dietary teams to support accurate meal service.
- Assembled nourishments and snacks for patients following prescribed therapeutic guidelines.
- Responded to patient meal requests and concerns with courteous, timely service.
- Followed PPE procedures and infection control practices during food handling tasks.
Animal Care Specialist/Animal Caretaker
- Monitored animal health, appetite, and behavior, reporting concerns to veterinary staff promptly.
- Prepared feedings, fresh water, and enrichment activities to support daily animal welfare.
- Cleaned kennels, cages, litter areas, and common spaces following shelter sanitation protocols.
- Assisted visitors and adopters by presenting animals calmly and compassionately answering basic care questions.
Preservation & Maintenance Specialist
- Inspected vacant properties for maintenance issues, safety hazards, and preservation needs.
- Completed repairs on doors, locks, windows, and other interior or exterior fixtures.
- Coordinated vendor access for specialized services, including plumbing, electrical, and debris removal.
- Documented property conditions and repair updates using field reports and maintenance logs.
Customer Service Representative/ Dispatcher
- Answered inbound customer calls and resolved alarm service.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Troubleshot alarm system concerns and guided customers through basic troubleshooting steps.
Education
High School Diploma
Skills
Food and safety standards
Safe food handling
Cleaning and sanitizing
Customer service
Active listening
Compassion and empathy
Food safety practices
Nutritional guidance
Critical thinking
Dietary management
Animal handling
Meal planning
Food preparation
Patient support
Food safety practices
Sanitation procedures
Enclosure maintenance
Strong work ethic
Positive attitude
Critical thinking
Timeline
Patient Dietary/Food Service Representative
HCA Oak Hill Hospital
2020 - 2021Read More
Animal Care Specialist/Animal Caretaker
SPCA Of Hernando County
2018 - 2020Read More
Preservation & Maintenance Specialist
Elite Property Preservation LLC
2012 - 2018Read More
Customer Service Representative/ Dispatcher
ADT Security Services
2011 - 2012Read More
Central High School
High School Diploma
Read More