Summary
Overview
Work History
Skills
Timeline
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Rebecca Palladino

Frisco,TX

Summary

Experienced retail manager with extensive knowledge working in large markets. Detail oriented team player who strives in fast paced environments. Dedicated to driving sales, customer service excellence, and team building among all demographics.

Overview

4
4
years of professional experience

Work History

Assistant Retail Manager

Delaware North | Texas Rangers
08.2024 - Current
  • Manage up to 200 employees on daily operations; Including daily task allocation, scheduling, and training of all team members.
  • Manage up to 20 retail locations, ensuring they are fully stocked, properly merchandised, and overall proper store presentation.
  • Train supervisors, leads, and associates to Delaware North standards. Including GuestPath training to ensure exceptional customer service at each transaction.
  • Assist in promotional calendar creation based on inventory levels, set event dates, and holidays.
  • Collaborated with the management team to lead and coordinate daily operations, ensuring smooth and successful retail sales during concerts and events.
  • Analyze inventory data in NetSuite to verify accurate inventory by submitting cycle counts, full stock counts, and investigating discrepancies.
  • Handled customer inquiries and suggestions courteously and professionally.

Retail Sales Associate

Legends Hospitality LLC
01.2024 - Current
  • Greet customers and help with product questions, selections, and purchases.
  • Maintain a clean, well-organized store environment and enhance the customer shopping experience through effective merchandising of collections and displays
  • Assist with uploading game-used and authentic products to Shopify, including product images, writing detailed descriptions, and ensuring accurate listings.
  • Assist with packaging, shipping, and fulfillment of in-store and online orders.
  • Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
  • Fulfill custom jersey orders in a timely manner.


Assistant Retail Operations Manager/ Ecommerce Supervisor

Delaware North - Nashville Predators
01.2023 - 01.2024
  • Managed up to 80 employees on daily operations; schedule creation, daily task allocations, and training of new employees.
  • Ensure all retail locations are properly merchandised to event night expectations including proper signage and product.
  • Manage E-Commerce product setup, including listing, pricing, product description, and correct categorization.
  • Analyzed inventory data in NetSuite to verify accurate inventory for both in venue and online by submitting cycle counts, full stock counts, and investigating discrepancies.
  • Ensure promotional sales and discounts were active and fully
    functional through BigCommerce.
  • Upload promotional images on BigCommerce Bi-Weekly.
  • Incorporated creative marketing content to endorse sales and
    promotions, increasing customer engagement through major social
    media platforms.
  • Processed all online sales through NetSuite point of sale system.
  • Processed customer returns to manage smooth refunds and exchanges
    following store procedures.
  • Handled customer inquiries and suggestions courteously and
    professionally.
  • Manage internal custom jersey orders and coordinate with jersey team to ensure accurate name kit inventory levels
  • Create items and generate purchase orders in NetSuite ERP.

Retail Associate

Tampa Bay Sports
01.2022 - 01.2023
  • Coordinated merchandising displays and signage based on customer demographic, featured product, and clearance items.
  • Assist customers with retail purchases by having knowledge of current inventory.
  • Ability to work in fast paced environment with accurate cash handling and inventory skills.
  • Reviewed sales to ensure proper stock rotation and replenishment.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained newly hired sales associates on effectively completing tasks during high traffic conditions, team collaboration, and upselling techniques.

Assistant Manager

Journey's
11.2021 - 01.2022
  • Consistently meet and surpass monthly sales goals.
  • Executed exceptional inventory management by receiving, submitting cycle counts twice a week, and implementing stock rotation.
  • Managed employee scheduling, allocating of daily tasks, and submitting payroll.
  • Assisted in training and developing a successful sales team.
  • Provided outstanding customer service by greeting, serving, providing recommendations, and granting a fond farewell to all customers.

Skills

  • Verbal and Written Communication
  • Safety and Cleanliness Standards
  • Employee Training and Team Building
  • Merchandising
  • Attention to Detail
  • Multi-Tasking
  • Loss prevention strategies

Timeline

Assistant Retail Manager

Delaware North | Texas Rangers
08.2024 - Current

Retail Sales Associate

Legends Hospitality LLC
01.2024 - Current

Assistant Retail Operations Manager/ Ecommerce Supervisor

Delaware North - Nashville Predators
01.2023 - 01.2024

Retail Associate

Tampa Bay Sports
01.2022 - 01.2023

Assistant Manager

Journey's
11.2021 - 01.2022

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Rebecca Palladino