Rebecca Palmer
Plover,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Provider
Daycare
02.2016 - 06.2018
- Responsible for care of other people's children.
- Feeding, diapering, playing with them etc.
- Posted payments to accounts and maintained records.
- Communicated effectively with parents and children in different situations..
- Responded proactively and positively to rapid change
Food Distributor
Crossmark
05.2010 - 04.2012
- Stored and distributed food products with care and discipline and with full attention to safety and quality standards and regulations.
- Made independent food distribution decisions in support of company policies and procedures.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Developed strong customer base through efficient and reliable service.
- Skilled at working independently
Merchandiser
Kellogg Inc
08.2010 - 02.2012
- Restocked product, watching dates and rotating it through
- Getting new loads off trucks each week
- Reading plan-o-grams and putting them together to put product on
- Talking with management to make it all work the way they want.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
- Monitored and replenished display inventory and restructured according to available stock.
- Arranged consistent shelves, bins, and racks at one location by following established planograms.
- Created visual displays to highlight new and featured products.
Professional Driver OTR
Skinner Transfer Corporation
12.1999 - 01.2004
- Driving 18 wheel semi truck over the road safely delivering freight to companies in the lo
- Maintenance on truck
- Keeping records and shipping papers in order, permits up to date.
- Skilled at working independently and collaboratively in a team environment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action
Casino driver
Ho Chunk Casino
05.1996 - 07.1998
- Driving twenty five person shuttle all around Wis Dells picking up tourists to go to casino and later driving them back to motels, resorts and campgrounds
- Maintaining shuttle, keeping it clean and oils at correct levels.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
Customer Service Representative
The Company Store
12.1994 - 04.1996
- Taking catalog orders over phone
- Giving good customer service, giving information about products that customers ask about
- Giving discounts when I feel it's needed to make customer happy
- Making sure order is correct and sending it through to shipping.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Laundry Attendant
Super 8 Motel
04.1988 - 10.1993
- Washing, drying and folding all towels and sheets ready to go for next day of house keeping
- Cleaning laundry room area, sweeping, mopping etc.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Operated machines correctly by following machine instructions and safety regulations.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Loaded and unloaded machines, ironed pieces and folded cleaned items.
Education
High School Diploma -
Holmen High School
Holmen,WI03.1991
Class A CDL With All 5 Endorsements - Truck Driving
Schneider National
Green Bay, WI01.2000
Skills
- Operational Planning
- Enforce Policies
- Database Maintenance
- Leadership and Change Management
- Travel Arrangements
- Customer Satisfaction
Additional Information
- Authorized to work in the US for any employer
Timeline
Provider
Daycare
02.2016 - 06.2018
Merchandiser
Kellogg Inc
08.2010 - 02.2012
Food Distributor
Crossmark
05.2010 - 04.2012
Professional Driver OTR
Skinner Transfer Corporation
12.1999 - 01.2004
Casino driver
Ho Chunk Casino
05.1996 - 07.1998
Customer Service Representative
The Company Store
12.1994 - 04.1996
Laundry Attendant
Super 8 Motel
04.1988 - 10.1993
High School Diploma -
Holmen High School
Class A CDL With All 5 Endorsements - Truck Driving
Schneider National
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