Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Rebecca Pankratz

Sartell,MN

Summary

Dedicated Customer Service Representative with more than 25 years of experience in client interaction. Skilled in project and time management, demonstrating exceptional multitasking capabilities.

Overview

33
33
years of professional experience

Work History

Merchandise Host/hostess

Walt Disney World Resort
Lake Buena Vista, FL
08.2021 - 08.2024
  • Greeted customers and answered any inquiries they had about the merchandise.
  • Maintained a clean, organized, and inviting store environment for customers.
  • Operated register, managed cash transactions and processed credit card payments.
  • Replenished and arranged items to maintain appearance.

PSE Mail Processing Clerk

United States Post Office
Sedona, AZ
02.2021 - 04.2021
  • Proven ability to learn quickly and adapt to new situations.
  • Delivered services to customer locations within specific timeframes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Lead Bartender/Supervisor

Sodexo
St. Paul, Minnesota
10.2016 - 04.2020
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Collation/Binding

Merrill Corporation
Sartell, MN
03.2015 - 10.2016
  • Assembled printed material per customers instruction.

Crossed Utilized Agent

Sky West
St. Cloud, Minnesota
03.2014 - 03.2015
  • Promoted superior experience by addressing customer concerns and resolving problems swiftly.
  • Transferred luggage from aircrafts to collection areas safely and quickly using tugs and belt loading equipment.
  • Marshaled aircrafts in/out of gate.

Airline Customer Service Agent

Continental Airlines
St. Paul, Minnesota
03.1991 - 11.2013
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Education

Diploma - Tourism And Travel Management

Lincoln School of Commerce
Lincoln, NE
4 1989

Skills

  • Inventory Control
  • Shipping and Receiving
  • Policy and procedure adherence
  • Cashier experience
  • Merchandise Display
  • Adaptability and Flexibility

Accomplishments

  • Received letter of recognition from Brigadier General John F. Michitsch from the U.S Army.
  • Received letter of recognition from David Brink General Manager of Continental Airlines.

References

References available upon request.

Timeline

Merchandise Host/hostess

Walt Disney World Resort
08.2021 - 08.2024

PSE Mail Processing Clerk

United States Post Office
02.2021 - 04.2021

Lead Bartender/Supervisor

Sodexo
10.2016 - 04.2020

Collation/Binding

Merrill Corporation
03.2015 - 10.2016

Crossed Utilized Agent

Sky West
03.2014 - 03.2015

Airline Customer Service Agent

Continental Airlines
03.1991 - 11.2013

Diploma - Tourism And Travel Management

Lincoln School of Commerce

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Rebecca Pankratz