Rebecca Parker
Marlin,TX
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Falls County Kidney Center
Marlin, TX
11.2014 - 06.2024
- Collaborated with interdisciplinary teams in providing comprehensive patient care
- Responded to customer inquiries via phone or email in a professional manner
- Educated patients about diet restrictions, lifestyle changes, medications and other aspects related to kidney health maintenance
- Reported machine malfunctions or irregularities promptly to supervisor and nurse manager
- Demonstrated strong organizational skills when preparing supplies needed for each hemodialysis session
Certified Nursing Assistant
Heritage House Nursing & Rehab
Rosebud, TX
10.2012 - 09.2014
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Responded appropriately to physical, emotional and developmental needs of patients
- Evaluated patients in order to identify and adequately address wounds, behavioral concerns and/or medically relevant symptoms
- Assessed patient vital signs such as: temperature, blood pressure and blood sugar levels
- Averaged 10-15 patient contacts per-shift
Office Manager
Marlin Democrat/Rosebud News
Marlin, TX
12.2011 - 09.2012
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Maintained computer and physical filing systems
- Managed office operations while scheduling appointments for department managers
- Met weekly publication deadlines
- Responded to customer inquiries via phone or email in a professional manner
Education
High School Diploma -
Marlin High School
Marlin, TX01-2007
Skills
- Healthcare customer service & Relations
- Appointment scheduling
- Various business-related computer
- Programs (eg Microsoft Office Quickbooks, etc)
- Recordkeeping & communications
- Culturally-competent care provider
- Organizational skills
- Healthcare regulations
- Problem-solving abilities
Certification
Current-Certified Hemodialysis Practitioner (BONET) Current-BLS Provider (AHA)
Languages
- Fluent in English
References
Penny Barefield - Fresenius Medical Care, RN Charge Nurse- (254) 716-0984 -penny_barefield@freseniusmedicalcare.com
Donald Pruitt - Waco/Marlin Fire Dept, (254) 709-4533 - resqhaz1@yahoo.com
Hannah Davis - Fresenius Medical Care, PCT3 (254) 723-5633 hannah.davis@freseniusmedicalcare.com
Timeline
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Falls County Kidney Center
11.2014 - 06.2024
Certified Nursing Assistant
Heritage House Nursing & Rehab
10.2012 - 09.2014
Office Manager
Marlin Democrat/Rosebud News
12.2011 - 09.2012
High School Diploma -
Marlin High School
Current-Certified Hemodialysis Practitioner (BONET) Current-BLS Provider (AHA)
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