Summary
Work History
Education
Skills
Timeline
Volunteer
Rebecca Parks

Rebecca Parks

Richmond,United States

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Work History

Cashier

Taco Bell
Midlothian, VA
04.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Arbys
Midlothian, VA
01.2023 - 05.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.

Crew Member

Burger King
Jefferson, KY
05.2022 - 05.2022
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Offered upgrade items and showcased daily specials to promote restaurant products

Brand Ambassador

Crossmark
Richmond, VA
04.2018 - 05.2018
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Educated trade and distributor partners regarding brand benefits, products and services.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Designed, filled and arranged eye-catching product floorsets to increase sales.
  • Executed brand activations to standards and with professionalism.

Reginal Sales Manager/District Sales Manager

Apex/Service Express
Elizabethtown, KY
09.2013 - 12.2017
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Interpreted sales and pricing policies to departmental personnel and customers.

Team Ambassador and Team Member

Taco Bell
Louisville, KY
12.2016 - 04.2017
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Processed customer refunds and exchanges according to established guidelines.
  • Created price tags and merchandise signs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Crew Member

Taco Bell & Kfc
Elizabethtown, KY
06.2014 - 10.2014
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Conducted various administrative duties and errands.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service and sales techniques.
  • Worked front counter, drive-thru and other areas
  • Escalated problems or complaints to relevant supervisor or manager for resolution

Crew Member

Tacobell
Richmond, United States
10.2005 - 01.2006
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Collaborated with team members to complete orders.

Customer Service Representative

Goodwill
Richmond, United States
02.2001 - 03.2002
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier

7eleven
Richmond, United States
10.2005 - 10.2005
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Cashier

Foodlion Grocery Store
Richmond, United States
03.2000 - 12.2000
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Master of Arts - Marketing Management And Research

American InterContinental University
Schaumburg, IL
06.2021

Bachelor of Science - Business Administration And Management

American InterContinental University
Schaumburg, IL
12.2017

Associate of Arts - Liberal Arts And General Studies

American InterContinental University
Schaumburg, IL
02.2014

Skills

  • Point-of-sale transactions
  • POS system use
  • Sales expertise
  • Verbal and written communication
  • Cash Handling
  • Product Knowledge
  • Business administration
  • Sales
  • Team Leadership
  • Cleaning
  • Product Sales
  • Guest Services
  • Inventory Restocking

Timeline

Cashier

Taco Bell
04.2023 - Current

Cashier

Arbys
01.2023 - 05.2023

Crew Member

Burger King
05.2022 - 05.2022

Brand Ambassador

Crossmark
04.2018 - 05.2018

Team Ambassador and Team Member

Taco Bell
12.2016 - 04.2017

Crew Member

Taco Bell & Kfc
06.2014 - 10.2014

Reginal Sales Manager/District Sales Manager

Apex/Service Express
09.2013 - 12.2017

Crew Member

Tacobell
10.2005 - 01.2006

Cashier

7eleven
10.2005 - 10.2005

Customer Service Representative

Goodwill
02.2001 - 03.2002

Cashier

Foodlion Grocery Store
03.2000 - 12.2000

Master of Arts - Marketing Management And Research

American InterContinental University

Bachelor of Science - Business Administration And Management

American InterContinental University

Associate of Arts - Liberal Arts And General Studies

American InterContinental University

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Rebecca Parks