Rebecca Pearson
England,AR
Summary
A diligent and passionate candidate who excels at managing multiple priorities with a positive attitude and a high degree of accuracy. Willingness to take on additional tasks to achieve team and corporate objectives. In addition, a dependable, well-organized worker with outstanding time management, problem-solving, and interpersonal skills. Proficient in both Spanish and English, with a background in customer service and call centers.
Overview
19
19
years of professional experience
Work History
Letter Carrier
United States Postal Service, USPS
06.2021 - Current
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
- Collaborated with supervisors to address customer inquiries or concerns, resolving issues promptly to maintain a high level of customer satisfaction.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
Material Handler
Lennox Industries
01.2015 - 06.2021
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Delivered exceptional customer service by addressing inquiries related to stock availability or shipment status promptly.
Cashier
Kroger's
01.2013 - 01.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cashier
Home Depot
06.2011 - 01.2013
- Enhanced customer satisfaction by providing efficient and accurate transaction processing in both English and Spanish.
- Assisted customers with inquiries and product information, ensuring a positive shopping experience.
- Resolved customer complaints and concerns in a timely manner, maintaining a professional demeanor throughout the interaction.
- Collaborated with team members to improve overall store performance by sharing best practices for bilingual cashiering.
- Contributed to store reputation for excellent customer service by consistently meeting or exceeding customer expectations in both languages.
Telephone Research Interviewer
Market Strategies
01.2007 - 01.2013
- Enhanced survey response rates by employing persuasive communication techniques during telephone interviews.
- Achieved higher data accuracy through meticulous note-taking and listening skills while conducting research interviews.
- Contributed to project completion within deadlines by maintaining a consistent daily quota of completed interviews.
- Improved respondent engagement with tailored interview approaches based on individual preferences and needs.
- Upheld strict confidentiality standards when handling sensitive respondent information, adhering to company policies and legal requirements.
- Enhanced data accuracy by conducting thorough bilingual research interviews in English and Spanish.
- Increased survey response rates by effectively communicating with diverse populations through bilingual capabilities.
- Streamlined the interview process for non-English speakers, providing accurate translations and ensuring clear communication.
Cashier
Convenience Store
02.2005 - 01.2007
- Maintained a clean and organized workspace to promote efficiency and prevent errors during busy periods.
- Processed returns and exchanges efficiently, minimizing wait times for customers seeking assistance.
- Provided translation support for non-Spanish-speaking colleagues when interacting with Spanish-speaking customers, fostering clear communication across language barriers.
Education
No Degree -
Phillips Community College of Arkansas
Stuttgart, AR2015
GED -
England High School
England, AR01.2001
Skills
- Bilingual in fluent Spanish and English
- Excellent and effective customer service and assistance
- Data collection and verification
- Call center processes
- Multitasking Abilities
- Problem-Solving
- Professionalism
- Analytical Thinking
- Teamwork and Collaboration
- Continuous Improvement
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Letter Carrier
United States Postal Service, USPS
06.2021 - Current
Material Handler
Lennox Industries
01.2015 - 06.2021
Cashier
Kroger's
01.2013 - 01.2015
Cashier
Home Depot
06.2011 - 01.2013
Telephone Research Interviewer
Market Strategies
01.2007 - 01.2013
Cashier
Convenience Store
02.2005 - 01.2007
No Degree -
Phillips Community College of Arkansas
GED -
England High School
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