Rebecca Peirce
Summary
Talented professional with a passion for Imaging Technologies and Operational Excellence. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
18
18
years of professional experience
Work History
Program Manager, Education and Workforce Solutions
Siemens Healthineers USA
01.2023 - Current
- Responsible for Value Partnership, Siemens Technologist Education Program (STEP), 3D Post Processing, and Crew Place Enterprise programs.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates to executive leadership.
- Tracked all EWS deliverables within Schedule H ($2.6M)* and incremental ($8.4M)* spends for Value Partnerships. *FY23 figures
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Improved program efficiencies by streamlining processes and implementing time-saving solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders including Growth and Innovations and Service Business Management.
- Implemented agile methodologies into program management processes and the Education Lifecycle Management process (ELM).
- Collaborated with business leadership to set priorities based on business needs, resource capacity, and risk exposure.
Education Project Consultant and Operations Lead
Siemens Healthineers USA
09.2018 - 12.2022
- Led team of highly skilled consultants responsible for the planning and organization and scheduling of the customer education plan for new imaging/radiology equipment in agile environment.
- Responsible for the day-to-day operations of the Education Project Consultant team and effectively implemented process improvement initiatives.
- Worked as co-product Owner with respect to business requirements, build, training, and implementation of CRM and scheduling tools, Zendesk, Sense, CAD.
- Worked with numerous cross-sectional teams to proactively operationalize clinical education portfolio elements before commercialization.
- Consulted with customers concerning their education journey from system pre-install to end of life cycle within the Southeast region, managing approximately 60 accounts at a given time including Valued Partners and Enterprise Accounts.
- Served as operational SME on multiple steering committees to assess, manage and prioritize specific education portfolio elements.
- Developed internal training materials.
- Continually kept abreast and able to speak to all Education Portfolio components.
- Quoted education deliverables/portfolio and managed backlog education funds for customers within SE region.
- Converted/Processed Change Orders following training consultations tailored to customer needs via cross and up-selling.
- Mentored junior team members by sharing industry insights and best practices, enhancing their skills and performance.
- Delivered high-quality project results by consistently adhering to established standards and protocols.
- Built strong relationships with clients through effective communication and understanding of their needs, promoting repeat business opportunities.
Director of Human Resources and Credentialing
ABA Therapy Solutions, LLC
10.2016 - 09.2018
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Implemented recruiting strategies and plans that attracted quality employees and contractors through numerous recruiting venues, including social media and online recruiting systems.
- Maintained/Implemented human resource information system records/payroll.
- Created performance evaluations and incentive programs.
- Acted as liaison to administer group benefit programs, including 401k and insurance.
- Responsible for the credentialing of all clinical staff with Medicaid and private insurance.
- Facilitated all new hire training and orientations.
- Tracked all training progress and completion of all staff to ensure Medicaid compliance.
- Created/Implemented numerous policies and procedures including a Drug-free Workplace
- Acted as Product Owner for new HRIS implementation.
- Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
Project Management Specialist, EWS
Siemens Healthineers USA
03.2016 - 09.2018
- Scheduled CT Scan East Applications team for initial and follow-up on-site clinical training visits.
- Worked closely with local sales/service teams to ensure the needed on-site training was scheduled and delivered per customer expectations.
- Reported on and tracked field specialist utilization on a weekly basis.
- Became proficient in SAP/ERP functions and notification management.
- Aligned project goals with organizational objectives for consistent strategic direction across all initiatives.
- Managed resource allocation effectively by prioritizing tasks based on urgency, complexity, dependencies, or availability of skilled personnel.
- Maintained open communication by presenting regular updates on project status to customers.
- Promptly responded to general inquiries and/or issues from internal/external customers.
- Participated in the Siemens PBM3 Management training program.
Virtual Education Project Specialist, EWS
Siemens Healthineers USA
07.2010 - 03.2016
- Coordinated installs and On-Site training for CT and Advanced Therapy modifications and software upgrades both internally and with customers.
- An integral part of the internal cross-functional team to develop a new process of scheduling Evolve Modifications requiring on-site and/or virtual training.
- Reported on and tracked the completion of required virtual training for multiple deliverables including Customized Education Plans and System Upgrades/Updates.
- Responsible for the delivery of Printed-Study and ELearning subscriptions via Service Agreements and Equipment Sales.
- Managed all virtual training components of Multi-modality Customized Education Plans and Education Business Manager Initiatives within Education Services.
- Provided ongoing technical support for online portals such as Siemens Medical Academy and Siemens Learning Center.
- Invited to first annual Service Recognition Event FY14.
Senior CT Clinical Education Specialist, EWS
Siemens Medical Solutions
01.2006 - 07.2010
- Traveled extensively training external customers on Siemens Syngo software and post-processing applications.
- Supported numerous tradeshows/conferences.
- Delivered engaging presentations at conferences and workshops, promoting best practices in clinical education.
- Developed targeted training materials for internal customers.
- Maintained customer satisfaction scores of over 97% every year of service.
- Obtained APEX Peak Award as top Education Specialist in Siemens Healthcare USA― 2008.
Education
Executive MBA - Operations Management
Florida Atlantic University
Boca Raton, FL12.2022
Lean Six Sigma Black Belt Certification -
Strategy Institute
04.2022
Professional in Human Resources Certificate Workforce Management and Development -
Michigan State University
01.2017
Bachelor of Business Administration - Management
Florida Atlantic University
Boca Raton, Florida05.2005
Associate of Science - Radiologic Technology
Palm Beach State College
Palm Beach Gardens, Florida12.1999
PMP Certification -
PMI Institute
03.2024
Skills
- Project Management
- Operations Management
- Vendor Relationship Management
- Systems Optimization
- Team Development
- Customer Service
- Resource Management
- Program Leadership
- Lean / Six Sigma
- Process Improvement
Additional Skills
SAP P40
Qlik
Smartsheet
Sense/Gate
HRIS Products
Microsoft Products (Think Cell, Forms, Project, Teams)
PEP Connect
ZenDesk
Timeline
Program Manager, Education and Workforce Solutions
Siemens Healthineers USA
01.2023 - Current
Education Project Consultant and Operations Lead
Siemens Healthineers USA
09.2018 - 12.2022
Director of Human Resources and Credentialing
ABA Therapy Solutions, LLC
10.2016 - 09.2018
Project Management Specialist, EWS
Siemens Healthineers USA
03.2016 - 09.2018
Virtual Education Project Specialist, EWS
Siemens Healthineers USA
07.2010 - 03.2016
Senior CT Clinical Education Specialist, EWS
Siemens Medical Solutions
01.2006 - 07.2010
Executive MBA - Operations Management
Florida Atlantic University
Lean Six Sigma Black Belt Certification -
Strategy Institute
Professional in Human Resources Certificate Workforce Management and Development -
Michigan State University
Bachelor of Business Administration - Management
Florida Atlantic University
Associate of Science - Radiologic Technology
Palm Beach State College
PMP Certification -
PMI Institute
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