Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Rebecca Pena

Norwalk,CA

Overview

6
6
years of professional experience

Work History

Barista Trainer

Starbucks
07.2021 - Current
  • Provide exceptional customer service in a fast-paced environment, ensuring that customer needs are met in a friendly and efficient manner.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Handled cash and processed payments accurately to avoid errors.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Develop and maintain strong relationships with customers, fostering loyalty and repeat business.

Associate

Panera Bread
01.2019 - 08.2021
  • Welcomed every customer with a warm and inviting tone or gesture to ensure they have an enjoyable time.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Maintained a clean and organized front-of-house area, ensuring adherence to health and safety standards.
  • Supported team efforts during busy periods, ensuring timely and accurate food preparation and delivery.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Education

Social Sciences Education

Cerritos College
Norwalk, CA
05-2024

Skills

  • Customer Service: Expertise in building rapport with diverse groups of people, resolving complaints, and maintaining a welcoming atmosphere
  • Problem-Solving: Capable of identifying challenges and developing solutions in a timely manner

Personal Information

Title: Barista

Languages

Spanish
Limited Working

Timeline

Barista Trainer

Starbucks
07.2021 - Current

Associate

Panera Bread
01.2019 - 08.2021

Social Sciences Education

Cerritos College
Rebecca Pena