Rebecca Pena
Norwalk,CA
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
07.2021 - Current
- Provide exceptional customer service in a fast-paced environment, ensuring that customer needs are met in a friendly and efficient manner.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Develop and maintain strong relationships with customers, fostering loyalty and repeat business.
Associate
Panera Bread
01.2019 - 08.2021
- Welcomed every customer with a warm and inviting tone or gesture to ensure they have an enjoyable time.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained a clean and organized front-of-house area, ensuring adherence to health and safety standards.
- Supported team efforts during busy periods, ensuring timely and accurate food preparation and delivery.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Social Sciences Education
Cerritos College
Norwalk, CA05-2024
Skills
- Customer Service: Expertise in building rapport with diverse groups of people, resolving complaints, and maintaining a welcoming atmosphere
- Problem-Solving: Capable of identifying challenges and developing solutions in a timely manner
Personal Information
Title: Barista
Languages
Spanish
Limited Working
Timeline
Barista Trainer
Starbucks
07.2021 - Current
Associate
Panera Bread
01.2019 - 08.2021
Social Sciences Education
Cerritos College