Rebecca Perales
San Bernardino,CA
Summary
Punctual and honest dedication with solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Expert retail sales professional offering 10 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Cashier/Manager of Operations
Westerm Maki
02.2013 - 04.2023
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Transportation Router
Distrubution Alternatives
05.2021 - 04.2022
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Sorted and delivered materials to different work areas and staff
- Moved shipment materials to and from designated areas using lift and hand trucks
Education
High School Diploma -
Eisenhower High School
Rialto, CA06.1991
Skills
- Develop Policies
- Employee Performance Evaluations
- Strategic Business Initiatives
- Shift Scheduling
- Customer Complaint Resolution
- Team Meetings
- Handling Complaints
- Cash Handling and Security
- Safety Procedures
- Customer Service
- Team Training
- POS Systems
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Transportation Router
Distrubution Alternatives
05.2021 - 04.2022
Cashier/Manager of Operations
Westerm Maki
02.2013 - 04.2023
High School Diploma -
Eisenhower High School
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