Strong communicator with exceptional organizational and time management skills. Adept at efficiently handling multiple projects simultaneously within strict deadlines. Possesses excellent problem-solving abilities, able to think and act quickly to find creative solutions.
Overview
11
11
years of professional experience
Work History
SharePoint Design Administrator
Educational Testing Services (ETS)
10.2016 - 02.2024
Provided exceptional customer support B2C located overseas
Enhance the Marketing Department’s critical business applications through best practices
Provided and coordinated to marketing and communications for other departments such as HiSet, GRE, Praxis, Workforce)
Responsible for configuration, customization, marketing design, and ongoing maintenance of SharePoint intranet website
Managed the day-to-day analytical reporting and forecasting for SharePoint enterprise collaboration application for both TOEIC / TOEFL (language proficiency tests)
Coordinate B2B/B2C email news articles and social media marking campaigns through SharePoint, Marketo and LinkedIn
Extract data from SharePoint library, iCIMS and OneDrive, produced analytical data reports, on marketing customer usage
Coordinate digital marketing strategies to achieve consumer traction for higher sales
Designed and maintained departments photography marketing graphics
Guide and assist the Strategic Marketing team and Global user groups on issues related to the design, development, of the TOEIC and TOEFL marketing test materials such as online training material, brochures, and video presentations utilizing MS 365 and MS Teams
Design and manage business application, produce, and execute all reporting analytics, ensure that applications meet business requirements and systems goals, fulfill end-user requirements
Design and maintain SharePoint pages
Assign and remove SharePoint page permissions for end-users both in-house employees and external clients oversees as needed
Work with department managers to build and update marketing materials critical to the brand
Proofread written and graphic communications.
SharePoint Administrator
Educational Testing Services (ETS)
11.2014 - 05.2015
Provided project management support for the Office of Quality department for the following including special projects for other teams as needed: Support the coordination, planning, and scheduling of new or existing programs utilizing SharePoint
Managed and Update department process maps and SOPs (Standard Operation Procedures) to current revised state laws and company policies and procedures
Triaged and troubleshoot issues with SharePoint system
Managed permission access for SharePoint
Support contract resource logistics planning that would include working with many departmental organizations to ensure continuity of operations
Support resource analysis (level of effort) of application development projects
Support proposal preparation as well as assessment of development progress against established plans and parameters for grades (K-12)
Special Project Assignment: Redesign call center tracking system “STAR Tracker”, for ETS Call Center department based in California
Worked independently remotely from New Jersey office
Redesigned call center system behind the scene around the clock while original tracking system in use
Managed project from start to completion (Go-Live)
Produced and managed training sessions for department management and staff; created existing new workflow process map; beneficial to the ETS CA headquarters for ongoing training of new hires utilizing Visio.
HR Analyst / Corporate Recruiter
Freedom Mortgage Corporation
12.2012 - 11.2013
Perform HR recruitment for corporate level for 9 different offices
Manage workflow of candidates through the recruitment process, from conducting interviews to on-boarding for underwriters, loan officers, and information technology professional
Sub-functions of my responsibilities involve performance testing and special projects as needed
Service as liaison between the information technology departments to ensure the integrity of our human resource systems is accommodating to current HR needs
Not limited to maintaining confidential data to make critical organizational decisions
Special project Assignment: Implemented new applicant tracking system (iCIMS), worked with BA and Software Company from kickoff to project completion (Go-Live)
Produced and managed training sessions for all departments; tasked with creating existing and new workflow process beneficial to the HR department using Visio
Created new job requisitions, submit request for job offers, and closed candidates in iCIMS
Created data extract reports and maintained application database.
Education
Bachelor of Business Administration (HRM) -
Strayer University
Cherry Hill, New Jersey
01.2010
Associates of Science (AS, Computer Science) -
Gibbs College of New York
NY, New York
01.2003
Skills
Software Training
Data Analysis
Project Management
Pivot Charts
Design Typography
Implement new information Systems (iCIMS, Replicon and Act Trials)