Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Phillips

Summary

Proven achiever with a background at Biolife Plasma Services, adept in customer service and problem-solving. Enhanced donor satisfaction and streamlined appointment scheduling, demonstrating a blend of hard and soft skills. Known for fostering teamwork and maintaining a positive attitude, significantly contributing to operational efficiency and client well-being. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

13
13
years of professional experience

Work History

CSW

Self
02.2015 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded status and duties completed in logbooks for management.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Plasma Center Technician

Biolife Plasma Services
06.2011 - 05.2012
  • Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
  • Increased donor satisfaction by providing exceptional customer service during the entire donation process.
  • Reduced wait times for donors by efficiently scheduling appointments according to center capacity constraints and individual preferences.
  • Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.

Education

High School Diploma -

Central High School
Rexburg, ID

CNA EXPERIENCE
Montana Certification

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

CSW

Self
02.2015 - Current

Plasma Center Technician

Biolife Plasma Services
06.2011 - 05.2012

High School Diploma -

Central High School

CNA EXPERIENCE

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Rebecca Phillips