Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Phillips

Villa Rica,GA

Summary

Compassionate Personal Care Assistant with a proven track record at Family of Irma Carnes, skilled in emotional support and medication management. Enhanced client independence through personalized care plans and effective communication, fostering trust and rapport. Committed to improving quality of life while ensuring safety and comfort for clients.

Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Compassionate [Job Title] assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

29
29
years of professional experience

Work History

Personal Care Assistant

Family of Irma Carnes
03.2025 - Current
  • Streamlined communication between clients, families, and healthcare providers, ensuring timely updates on client progress.
  • Promoted independence among clients by teaching them self-care techniques and encouraging participation in daily activities.
  • Established strong community connections to identify helpful resources for clients and their families.
  • Maintained accurate and up-to-date documentation of client information to facilitate seamless continuity of care.
  • Developed strong rapport with clients to foster trust and deliver high-quality personal care services.
  • Improved patient comfort by providing compassionate and attentive care to their needs.
  • Served as an advocate for the patient''s best interests when communicating with healthcare providers or insurance companies regarding coverage decisions or treatment options.
  • Promoted a positive environment within the home setting by engaging in meaningful conversations and recreational activities with the patient.
  • Provided transportation services for medical appointments or personal errands, enabling patients to maintain independence in the community.
  • Established trust with patients and families through consistent communication and empathetic listening.
  • Facilitated social interactions for isolated patients, promoting mental well-being and reducing feelings of loneliness.
  • Developed strong relationships with family members, fostering open communication and collaboration in the patient''s care process.
  • Managed household tasks such as laundry, cleaning, and cooking nutritious meals to create a comfortable living space for the patient.
  • Ensured patients'' safety by closely monitoring their health and promptly addressing any concerns or changes in condition.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported clients for medical and personal outings.
  • Monitored changes in clients' conditions to report concerns to family.
  • Provided direct personal care and administrative services to clients.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Scheduled and coordinated medical appointments.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Delivered top-notch care for the aging client.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.

Personal Care Giver

Family of Margie Bell
04.2020 - 10.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Improved client satisfaction by providing personalized care and attention to their unique needs.
  • Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided basic grooming and hygiene assistance to patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Optimized meal planning according to dietary requirements, promoting healthy eating habits for improved health outcomes.
  • Managed household duties for clients, ensuring a clean and organized environment conducive to their wellbeing.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted clients in maintaining independence through consistent support and encouragement.
  • Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
  • Developed positive relationships with clients by demonstrating empathy, patience, flexibility, which led to increased trust between caregiver and client.
  • Provided emotional support for clients during difficult times, fostering trust and strong rapport.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Utilized strong problem-solving skills to address unforeseen issues or complications in the caregiving process effectively.
  • Provided respite care for family caregivers, allowing them to take breaks and focus on personal needs while maintaining a high level of care for their loved one.
  • Maintained detailed records of client progress, enabling accurate reporting to family members and healthcare professionals involved in their care plan.
  • Documented vitals, behaviors, and medications in client medical records.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Collaborated with family members to ensure effective communication regarding the care plan and any necessary adjustments.
  • Efficiently managed schedules, coordinating appointments with healthcare providers while minimizing disruptions to clients'' daily routines.
  • Enhanced quality of life for clients by facilitating social activities and outings designed to engage and stimulate.
  • Facilitated smooth transitions between medical appointments, therapy sessions, and other activities as needed for the client''s overall wellness journey.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Furthered professional development through participation in workshops related specifically to caregiving roles.

Receptionist/Customer Service Representative

Florals by Bell
03.2014 - 04.2020
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Organized regular team meetings to share best practices, driving continuous improvement within the department.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
  • Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
  • Reduced average call handling time through efficient problem diagnosis and resolution techniques.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
  • Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
  • Managed electronic payment systems to streamline payment processes and reduce errors.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
  • Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
  • Maintained accurate and complete records to document transactions and support decision-making.
  • Reduced outstanding receivables by consistently following up on overdue invoices and negotiating payment plans with clients.
  • Prepared vendor invoices and processed incoming payments.
  • Collaborated with cross-functional teams to address financial discrepancies or issues related to accounts payable and receivable, strengthening internal partnerships and fostering a positive work environment.
  • Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
  • Assisted with annual audit, confirming accurate reconciliation of all accounts.
  • Matched invoices to purchase orders for proper documentation and to facilitate payment.
  • Ensured timely vendor payments, fostering strong relationships and securing favorable pricing for the company.
  • Assisted in preparing accurate financial statements by maintaining organized records of all transactions related to accounts payable and receivable.
  • Prepared monthly reports of accounts receivable and accounts payable for management review.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Entered details into accounts and tracked payments.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.

Utility Billing Coordinator

City of Villa Rica
05.2007 - 01.2013
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Resolved customer complaints regarding their utility bills, while building positive relationships.
  • Streamlined bill payment processing for faster customer service and reduced late payments.
  • Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
  • Collaborated with other departments to resolve complex billing issues, ensuring customer satisfaction and retention.
  • Reviewed incoming meter readings for accuracy before inputting data into the billing system, catching potential errors early.
  • Simplified complex rate structures for customers through clear explanations, enhancing understanding of billed services.
  • Supported management in preparing financial reports related to utility billing activities for decision-making purposes.
  • Increased efficiency in utility billing processes by implementing new software and data entry methods.
  • Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
  • Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
  • Conducted audits on existing accounts to identify potential errors or inconsistencies in billing records.
  • Enhanced communication with field technicians to ensure timely maintenance of utility equipment.
  • Generated detailed monthly reports highlighting key performance indicators, assisting management in identifying areas for improvement.
  • Utilized strong organizational skills to maintain an accurate filing system for all utility-related documents.
  • Ensured compliance with industry regulations and standards during all aspects of the billing process.
  • Assisted customers with setting up payment plans or extensions, minimizing delinquent accounts and improving revenue collection.
  • Contributed to the development of new policies and procedures to enhance overall utility billing operations.
  • Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
  • Participated in ongoing training sessions to stay current on changes within the utility industry affecting billing procedures.
  • Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Verified accuracy of billing data and corrected discrepancies.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Managed invoicing and payment processing operations.
  • Handled account payments and provided information regarding outstanding balances.
  • Maintained detailed records of customer payments and billing adjustments.
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Generated daily, weekly and monthly reports for billing department.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.
  • Utilized various software programs to process customer payments.
  • Maintained accurate records of customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Reconciled bank statements for deposit, refunds and adjustments to the General Ledger.
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Maintained records by imaging invoices, debits, and credits.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
  • Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
  • Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
  • Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
  • Collaborated with meter readers to troubleshoot complex issues related to meters and data discrepancies.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.
  • Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
  • Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
  • Answered questions regarding meter readings and deescalated situations regarding past due water accounts.
  • Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
  • Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
  • Demonstrated exceptional adaptability by quickly learning new software systems and processes as company needs evolved.
  • Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
  • Conducted quality control assessments on newly installed meters, verifying proper functionality before releasing them into active service routes.
  • Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Performed monthly meter tests to determine functionality and reliability.
  • Used Caselle software to transfer collected meter readings to bill customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Created improved filing system to maintain secure client data.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
  • Verified accuracy of accounts payable payments, resulting in the reduction in payment errors and check reissues.
  • Referred past due payments to collections department.
  • Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
  • Organized accounts for financial audits and supported audit process.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Kept cutomer accounts accurate and up-to-date to expedite payment processing.
  • Entered details into accounts and tracked payments.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Worked closely with City council and City Manager all to resolve any concerns that may arise.

Title Loan Processor

Atlanta Title Loans /Loan Max
04.2005 - 05.2007
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
  • Supported continuous improvement initiatives by actively contributing ideas for process enhancements that would drive better results in collections operations.
  • Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
  • Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
  • Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
  • Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.
  • Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
  • Maximized recovery rates by implementing innovative collection techniques that balanced customer needs with company goals.
  • Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
  • Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Passionate about learning and committed to continual improvement.

Designer/Senior Customer Service Representative

A Perfect Petal
07.1998 - 06.2005
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
  • Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
  • Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
  • Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
  • Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
  • Prepared potted plants and bouquets based on customer requirements.
  • Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
  • Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
  • Implemented cost-saving measures to reduce overhead expenses while maintaining high standards of quality in all products delivered.
  • Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
  • Increased repeat business with exceptional customer service and personalized floral recommendations.
  • Managed inventory, ensuring availability of fresh flowers and supplies, reducing waste and optimizing costs.
  • Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
  • Led team during peak seasons, ensuring high productivity and meeting all customer deadlines.
  • Implemented creative window displays, attracting passerby attention and increasing foot traffic.
  • Designed sympathy arrangements with sensitivity and care, providing comfort during clients' difficult times.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
  • Developed custom floral designs for weddings, significantly contributing to memorable day for numerous couples.
  • Streamlined order processing and delivery scheduling, improving efficiency and customer satisfaction.
  • Provided expert care instructions to customers, extending life of their floral purchases.
  • Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Cashier

Texaco Food Mart
06.1996 - 06.1998
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

All Major

Temple High School
Temple Ga
05-1996

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks
  • Compassionate caregiving
  • Dressing assistance
  • Compassionate patient care
  • Behavior redirection
  • Light housekeeping
  • Compassionate care
  • Care plan implementation
  • Meal preparation
  • Housekeeping
  • Direct patient care
  • Meal planning
  • Medication administration
  • Household tasks
  • Client transportation
  • Patient management
  • Transportation assistance
  • Client rapport
  • Stress management
  • Medication management
  • Nutrition monitoring
  • Client relationship management
  • Nutrition planning
  • Memory care techniques
  • First aid and CPR
  • Personal errands assistance
  • Companionship
  • Shopping and errands
  • Cooking and meal preparation
  • Adaptable under pressure
  • Patient awareness
  • Activities of daily living support
  • Fall prevention
  • Time management
  • Elderly care
  • First aid and safety
  • Verbal and written communication skills
  • Problem-solving
  • Daily living assistance
  • Mobility assistance
  • Patient care

Timeline

Personal Care Assistant

Family of Irma Carnes
03.2025 - Current

Personal Care Giver

Family of Margie Bell
04.2020 - 10.2024

Receptionist/Customer Service Representative

Florals by Bell
03.2014 - 04.2020

Utility Billing Coordinator

City of Villa Rica
05.2007 - 01.2013

Title Loan Processor

Atlanta Title Loans /Loan Max
04.2005 - 05.2007

Designer/Senior Customer Service Representative

A Perfect Petal
07.1998 - 06.2005

Customer Service Cashier

Texaco Food Mart
06.1996 - 06.1998

All Major

Temple High School

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Rebecca Phillips