REBECCA PIERCE-BYRD
Indianapolis,IN
Summary
Resident Services professional with strong experience in resident engagement, conflict resolution, and community building. Skilled in coordinating events, managing administrative tasks, and addressing resident needs with flexibility and efficiency. Known for teamwork, reliability, and adapting to changing requirements while maintaining high standards and delivering impactful results.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Resident Services Coordinator
Magnolia Springs Southpointe
08.2015 - Current
- I am the assistant to the Resident Service Director, my job is to work closely with the caregivers and provide support where ever is needed. I organize the monthly schedule, and work the floor when needed.
- QMA
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Streamlined communication between residents and management through effective coordination of meetings and events.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
- Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
- Led regular staff meetings to ensure clear communication of goals, responsibilities, and updates within the team.
- Conducted thorough orientations for new residents to foster familiarity with the community''s policies, services, and amenities.
- Assisted in the development of annual budgets for community events and programs while ensuring fiscal responsibility.
- Continuously sought professional development opportunities in order to stay current on industry trends and best practices while implementing new strategies within the community.
- Organized volunteer opportunities for both staff members and residents alike so that they could give back while also fostering camaraderie amongst their peers.
QMA
Westside Garden Plaza
01.1999 - 08.2015
- Worked closely with the nurse and I was responsible for making sure residents got their medication, treatments, care and assisted the caregivers as needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
QMA/CAN
Washington Healthcare Center/Stone Manor
01.1986 - 01.1999
- Worked as a caregiver and then went to school to get my QMA training, worked closely with nurse and assisted where needed, passed meds, treatments, care for seniors.
Education
High School Diploma -
Ben Davis High School
05.1985
Skills
- Documentation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- HIPAA compliance
- Decision-making
- Dementia care
- Staff communication
- Microsoft office
- Emotional support
- Team building
- Task prioritization
- Resident satisfaction
- Self motivation
- Resident supervision
- Goal setting
- Professionalism
- Team supervision
- Staff training
- Activities oversight
- Daily living skills instruction
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 33 staff members.
- Resolved product issue through consumer testing.
Certification
- Licensed CNA SINCE 1986
- QMA
Languages
English
Timeline
Resident Services Coordinator
Magnolia Springs Southpointe
08.2015 - Current
QMA
Westside Garden Plaza
01.1999 - 08.2015
QMA/CAN
Washington Healthcare Center/Stone Manor
01.1986 - 01.1999
High School Diploma -
Ben Davis High School
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