REBECCA PIGNOLET
West Warwick
Summary
Dynamic Office Manager with extensive experience in administrative management and bookkeeping, skilled in prioritizing projects and multitasking to meet and exceed goals. Recognized for a methodical, detail-oriented approach that fosters effective team collaboration and leadership. Demonstrated expertise in managing accounts receivable/payable, maintaining precise financial records, overseeing vendor relationships, and ensuring seamless workflow in fast-paced environments. Committed to delivering exceptional results through a strong work ethic and proactive mindset.
Overview
15
15
years of professional experience
Work History
Office Manager / Bookkeeper
East Coast Embroidery
04.2021 - 06.2025
- Maintained accurate financial records and vendor accounts.
- Oversaw administrative functions and customer communication.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained and processed invoices, deposits, and money logs.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Cashier / Women's Department (Seasonal)
Kohl's
11.2018 - 01.2019
- Provided customer service and processed transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Office Manager / Bookkeeper
Yardstick / RI Firewood
03.2015 - 09.2017
- Handled bookkeeping, payroll, financial reporting.
- Managed inventory, shipments, and customer accounts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Reconciled and corrected issues with financial records.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained and processed invoices, deposits, and money logs.
Secretary / Assistant
Precise Tile Installations
08.2010 - 01.2015
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Administrative Assistant Certificate Program -
Community College of Rhode Island
Warwick, RI2005
Skills
- Accounts Receivable & Payable
- Bookkeeping
- Staff hiring/training
- Vendor & Customer Relations
- Billing
- Clear oral/written communication
- Inventory Management
- Shipping & Receiving
- Microsoft Office Suite
- QuickBooks
- Filing & Document Management
- Office Procedures & Scheduling
- Telephone Communication Skills
- Multitasking & Organization
- Vendor engagement
- Conflict management
- Policy implementation
- Office management
- Customer service
- Scheduling
- Expense reporting
- Workflow optimization
- Account reconciliation
- Organizational skills
Timeline
Office Manager / Bookkeeper
East Coast Embroidery
04.2021 - 06.2025
Cashier / Women's Department (Seasonal)
Kohl's
11.2018 - 01.2019
Office Manager / Bookkeeper
Yardstick / RI Firewood
03.2015 - 09.2017
Secretary / Assistant
Precise Tile Installations
08.2010 - 01.2015
Administrative Assistant Certificate Program -
Community College of Rhode Island