Rebecca Plantz
North Las Vegas
Summary
Professional and well-grounded office team member with superior clerical skills expertise and clinical skills to work well in many departments of the facility. Successful at satisfying customer needs while meeting and exceeding business objectives. Skilled at managing all types of administrative needs, including correspondence routing, file system organization and clinical needs. Results-driven housing experience for low income senior housing with solid background in managing residential communities and fostering positive resident relations. Known for strong focus on team collaboration and achieving results, adapting flexibly to meet changing needs. Proven skills in interpersonal communication and conflict management, ensuring reliable support for residents and staff.
Overview
19
19
years of professional experience
Work History
Resident Coordinator
Ovation Property Management
11.2021 - 07.2023
- Established partnerships with local businesses for exclusive discounts and offers, adding value to the resident experience.
- Assisted property managers with administrative tasks as needed, contributing to smooth daily operations of the community.
- Provided exceptional customer service by promptly addressing inquiries from both prospective and current residents.
- Monitored budget expenditures closely while organizing events or activities, optimizing resource allocation without compromising quality.
- Enhanced resident satisfaction by addressing concerns and implementing solutions in a timely manner.
- Coordinated with leasing agents to ensure seamless transitions for incoming residents, reducing stress during relocation.
- Analyzed data on resident demographics and preferences to tailor programs and services that catered effectively to their needs.
- Created informative newsletters highlighting community updates and events, fostering a sense of belonging among residents.
- Collaborated with maintenance teams to promptly address resident issues, ensuring high levels of satisfaction.
- Developed relationships with local law enforcement agencies to enhance the safety and security measures within the residential community.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
Activities Director/Reception/Reception/Front Office Assistant
NEVADA HAND INC
07.2019 - 09.2021
- Automated office operations, as well as managed client correspondence, record tracking and data communications
- Created weekly and monthly reports and presentations
- Conduct extensive competitor analysis for resident referrals for100% capacity
- Conduct resident assessments to meet appropriate eligibility requirements
- Creates Daily Activities for Senior residents
- Monitored multiple databases to keep track of all company inventory
- Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals with Yardi Systems
- Directed incoming calls, faxes, and mail to appropriate recipients to manage and disperse business communication
- Create PowerPoint presentations and Publisher documents used for business development
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
- Developed strong relationships with local organizations to secure resources and partnerships that benefit residents'' experiences.
- Acted as a liaison between the activities department and other facility staff, ensuring seamless integration of recreational offerings with daily care plans.
- Provided respectful mobility assistance to individuals needing extra support.
- Collaborated with interdisciplinary teams to develop personalized care plans that incorporated meaningful leisure activities for each resident.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
Assistant Supervisor/Head Fitness Trainer
DFMWR
10.2014 - 01.2019
- Drove customer feedback to deliver information to management for corrective action
- Automated office operations, as well as managed client correspondence, record tracking and data communications
- Created weekly and monthly reports and presentations
- Monitored multiple databases to keep track of all company inventory
- Tagged, organized and stored physical files
- Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals
- Directed incoming calls, faxes and mail to appropriate recipients to manage and disperse business communication
- Created PowerPoint presentations used for business development
- Improved productivity initiatives, including coordinating itinerary and scheduling appointments
- Trained junior team members on administrative processes, company requirements and performance strategies
- Maintained accountability and maintenance of equipment in excess of $4,000,000
Fitness Trainer
CENTURION CROSSFIT
07.2013 - 08.2014
- Devised new programs and monitored the progress of clients
- Maintained accountability and maintenance of equipment in excess of $450,000
- Guided clients in safe exercise, taking into account individualized physical limitations
- Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals
- Prepared teaching area for each class and returned all equipment to storage at the end of class
- Designed each class to match the skill and learning levels of all participants
- Carefully evaluated member needs and assisted them in achieving personal fitness goals
- Counseled clients on proper nutrition and exercise habits
Radiology Technician/Medical Assistant/Assistant Office Manager
POLARIS URGENT CARE
09.2008 - 03.2012
- Prepared patients for examinations, taking vital signs and updating medical histories
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
- Sterilized medical equipment after each procedure
- Requested scripts from doctors and verified insurance and coding
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Carefully prepared, reviewed and submitted patient statements
- Assisted Physician in providing care to infants, children, and adolescents
- Coordinated and executed proper medical waste disposal
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
- Positioned patients for optimal comfort before procedures
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Completed clinical procedures and gathered patient data for interpretation by physician
- Collected forms, copied insurance cards and Identification to coordinate patient information for billing and insurance processing
- Performed routine tests such as urine dip stick, vision, and hearing tests
Office Clerk
GROVE LICENSE AGENCY/DEPARTMENT OF PUBLIC SAFETY
04.2004 - 03.2012
- Maintained utmost professionalism when interacting with customers by telephone or in-person to answer questions, provide general information or direct to appropriate personnel
- Worked easily with office programs to carry out daily team clerical needs
- Enhanced record-keeper storage space and usability by reorganizing physical filing systems
- Managed physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Strictly adhered to confidentiality protocol regarding client information and documents
- Complied with confidentiality regulations in handling customer information
- Helped internal and external customers complete accurate actions such as vehicle registrations, driver’s license, BCI/FBI background checks, Notary Public, and Watercraft registrations
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Las Vegas, NV12-2024
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ01.2020
General Radiology License/GXMO - Radiology
Columbus State Community College
Columbus, OH01.2010
Diploma - Medical Assisting
Everest Institute
Gahanna, OH01.2008
Skills
- Database entry Yardi Systems
- Coordinating program activities
- Schedule management
- Confidential document control
- Monitoring and evaluation of residents medical needs
- Marketing and promotion to meet capacity needs
- Daily living assistance
- Safety practices
- Security procedures
- Clinical Experience during nursing school
Timeline
Resident Coordinator
Ovation Property Management
11.2021 - 07.2023
Activities Director/Reception/Reception/Front Office Assistant
NEVADA HAND INC
07.2019 - 09.2021
Assistant Supervisor/Head Fitness Trainer
DFMWR
10.2014 - 01.2019
Fitness Trainer
CENTURION CROSSFIT
07.2013 - 08.2014
Radiology Technician/Medical Assistant/Assistant Office Manager
POLARIS URGENT CARE
09.2008 - 03.2012
Office Clerk
GROVE LICENSE AGENCY/DEPARTMENT OF PUBLIC SAFETY
04.2004 - 03.2012
Bachelor of Science - Health Administration
University of Phoenix
General Radiology License/GXMO - Radiology
Columbus State Community College
Diploma - Medical Assisting
Everest Institute
Bachelor of Science - Nursing
Arizona College of Nursing
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