Rebecca Polet
PALM DESERT,CA
Summary
Friendly Bartender with exceptional skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
12
12
years of professional experience
Work History
Bartender
Agua Caliente Casino Resort & Spa
09.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server
PF Changs Restaurant
11.2014 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Hostess, Food Runner, Server
Islands Restaurants
02.2012 - 10.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered pick-up and curbside orders to guests.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA06.2013
Skills
- Attending Multiple Customers
- Custom Drink Preparation
- Classic Cocktails
- Alcohol Ordering
- Food Preparation and Safety
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Anticipating Guest Needs
- Handling Difficult Customers
- Customer Service
- Forbes Training
Timeline
Bartender
Agua Caliente Casino Resort & Spa
09.2016 - Current
Server
PF Changs Restaurant
11.2014 - 08.2016
Hostess, Food Runner, Server
Islands Restaurants
02.2012 - 10.2015
High School Diploma -
Desert Hot Springs High School
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