Rebecca Pouliot
Manchester,NH
Summary
Dynamic professional with a proven track record at Tabletop Tycoon, excelling in multimedia editing and fostering community engagement. Spearheaded successful media campaigns, enhancing brand loyalty and driving revenue growth. Skilled in analytics reporting and collaborative projects, I consistently deliver impactful marketing strategies and creative content solutions.
Overview
9
9
years of professional experience
Work History
Customer Service & Media Coordinator
Tabletop Tycoon
Manchester, United States
08.2021 - Current
- Managed customer inquiries and feedback through multiple channels, including phone, email, social media, Amazon, eBay, and Shopify, ensuring timely and effective resolution.
- Developed cohesive media initiatives in partnership with marketing and media stakeholders.
- Handled social media interactions to enhance brand reputation.
- Designed timelines for media production to maximize audience engagement.
- Evaluated customer feedback and media performance data to recognize trends.
- Established and nurtured partnerships with key media figures for brand promotion.
- Educated customer service team about maintaining consistent service standards.
- Developed comprehensive strategy ensuring successful crowdfunding campaign.
- Executed complete visual content creation for campaigns encompassing graphics, video materials, and imagery.
- Authored impactful copy to attract funding through crowdfunding initiatives.
- Developed a comprehensive marketing strategy incorporating social media promotion, email campaigns, and ad management.
- Provided guidance on copyright laws related to online media usage.
- Coordinated production of videos, podcasts, radio spots, print materials, ensuring quality standards are met.
Office Coordinator
Bedford Physical Therapy
Bedford, United States
04.2021 - 05.2021
- Managed multi-line phone systems while ensuring efficient communication across various departments.
- Enhanced workflows and problem-solving by working both independently and as part of a team.
- Supported other teams with various administrative tasks when required.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Input accurate account data to efficiently update company database and maintain detailed records.
Machine Operator
Micross Components
Manchester, United States
06.2019 - 03.2021
- Utilized robotic equipment to execute production processes efficiently.
- Spearheaded the rollout of innovative procedures at Manchester site.
- Trained in operating tape-and-reel systems and LRT machinery.
- Load raw materials into machines according to specified measurements.
- Collaborate with other departments when necessary for successful completion of projects.
- Observe machine operations to detect any problems or defects in the finished product.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
Medication Service Representative
Health Dialog
Bedford, United States
05.2019 - 06.2019
- Conducted outbound calls, managed communication with patients, and ensured data accuracy and compliance with company standards
- Resolved customer complaints promptly and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
Hands Guide
Ripley's Believe It or Not
Orlando, United States
03.2019 - 04.2019
- Guided guests in creating personalized souvenirs, maintained a clean workspace, restocked supplies, and handled POS system transactions
- Answered questions from visitors regarding admission prices, hours, events.
- Assisted visitors with directions and general information about the area.
- Monitored guest behavior within the museum premises according to safety regulations.
Administrative Assistant
Braishfield Associates
Orlando, United States
07.2018 - 12.2018
- Managed phone calls, contact lists, reception desk duties, mail distribution, and general administrative tasks including filing, typing, and processing renewal payments
- Collaborated with colleagues across various departments in order to ensure smooth workflow throughout the organization.
- Organized client files according to company protocol ensuring accuracy of records at all times.
- Generated monthly reports for management review detailing all sales activity including premiums written, earned, losses incurred, commissions paid out.
- Performed data entry into multiple systems using accurate spelling and grammar while following established procedures.
Guest Service Agent
Loews Hotels & Co
Orlando, United States
02.2018 - 05.2018
- Corrected guest issues promptly with knowledgeable and friendly service.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Concierge
Loews Sapphire Falls Resort at Universal Orlando
Orlando, United States
03.2017 - 02.2018
Retail Associate
Walt Disney World
Orlando, United States
09.2015 - 03.2017
Education
High School Diploma -
Gilford High School
Gilford, NH01.2013
Skills
- Multimedia editing
- Analytics reporting
- Campaign management
- Community engagement
- Media buying
- Press release writing
- Advertising strategy
- Workflow optimization
- Creative mindset
- Google analytics
- Collaborative
- Budget management
- Production scheduling
- Data analysis
- Search engine optimization
References
References available upon request.
Timeline
Customer Service & Media Coordinator
Tabletop Tycoon
08.2021 - Current
Office Coordinator
Bedford Physical Therapy
04.2021 - 05.2021
Machine Operator
Micross Components
06.2019 - 03.2021
Medication Service Representative
Health Dialog
05.2019 - 06.2019
Hands Guide
Ripley's Believe It or Not
03.2019 - 04.2019
Administrative Assistant
Braishfield Associates
07.2018 - 12.2018
Guest Service Agent
Loews Hotels & Co
02.2018 - 05.2018
Concierge
Loews Sapphire Falls Resort at Universal Orlando
03.2017 - 02.2018
Retail Associate
Walt Disney World
09.2015 - 03.2017
High School Diploma -
Gilford High School
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