Rebecca Pournaras

Business Consultant, Senior (2011- present)

• Responsible for being the team lead for the Application Support Analysts of 8-10 people in a conversion implementation role.
• Technical Lead for conversions with respect to ACH, Inclearing Drafts, Credit Reporting, Lending areas, modules such as Dealer Reserve Accounting, Mortgage Servicing, Participation Lending
• Created a training program to facilitate new ASA's to be up and ready to do a conversion on their own within 18 months.
• Work closely with management to work conversion and merger schedules and ensure workloads are equal
• Created and implemented the ACH Refresh product that is currently being sold and backlogged due popularity.
• Designed detailed checklists and project plans for ASA team that allows them to better keep on task and foresee what the conversion/merger next steps are.
• Worked with Product Development extensively in adding in my expertise in specialized topics such as ACH and Lending.
• Closely work with converting clients to train them on the new core they will be getting as well as assisting with best practices an updating policy and procedures as needed.
• Extensive knowledge on credit union culture and how back office works in conjunction with front office and ancillaries.
• Use various agile aspects to better manage projects and pply to team usage so that ASA's can deliver a consistent product to our clients.
• Work closely with Client to Support to ensure departments are cross trained on how products get implemented so that they can better assist our clients.
• Deliver successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company and team evolve and grow.

Project Analyst, Project Implementations (2004-2011)

• Managed and maintained projects for clients currently opn Symitar, which included discussing specifications, outlining testing plan and supporting client during live implementation.
• Advisory for team of 8-10 people which meant mentoring new analysts, performing weekly technical reviews with analysts to ensure projects were being completed in a timely fashion and assisting with time management and organizational skills.
• Handled any escalations as a technical lead and facilitate any meetings with clients to discuss concerns and provide solutions to any perceived issues.
• Worked closely with management to come up with solutions to allow for better efficiencies when working projects and determine how to client satisfaction while maintaining a manageable workload for the team.
• Evaluated situations and delivered targeted solutions using various tools and resources.
• Collaborated with cross-functional teams to ensure seamless execution of complex projects while meeting all stakeholders'' expectations.
• Created documentation to better assist with implementation of specific modules and projects that allowed the analyst and client to be self sufficient in having a successful implementation.