Rebecca Powell
McKinney,TX
Summary
Results-driven professional with experience managing teams, resolving issues, and handling administrative tasks in fast-paced environments. Proven track record as a highly visible and approachable Community Manager, excelling in customer service, policy enforcement, and rent growth management.
Overview
15
15
years of professional experience
Work History
Community Manager
BH Management
04.2022 - Current
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Assistant Property Manager
Walker Ranch Apartments-BH Management
01.2014 - 03.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants. Resulting in maintaining a delinquency and write-offs of below 1%
- Escalated major issues to property manager for immediate remediation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Consultant
Walker Ranch Apartments-Landmark
01.2010 - 01.2014
- Obtain and maintain an occupancy of 95% or better.
- Complete outreach marketing through social media and in person initiatives.
- Build a rapport with vendors, prospects and residents to help with resident retention.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Coordinated appointments to show marketed properties.
Education
High School Diploma -
James Madison High School
San Antonio, TX06-2006
Skills
- Yardi software proficiency
- CRM software proficiency- Esite, Funnel, CRM Flex, Onesite
- Expertise in Yieldstar and LRO analytics
- Expertise in Excel tools
- Income and expense management
- Interior renovations
- Financial budgeting and reporting
- Community marketing
- Leasing strategy development
- Time management
- Social media management
- Problem-solving
- Staff management
- Multitasking and organization
- Customer service
- Conflict handling
Timeline
Community Manager
BH Management
04.2022 - Current
Assistant Property Manager
Walker Ranch Apartments-BH Management
01.2014 - 03.2022
Leasing Consultant
Walker Ranch Apartments-Landmark
01.2010 - 01.2014
High School Diploma -
James Madison High School
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