Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

REBECCA P RIOS

Hartford

Summary

Highly versatile technology consultant and project manager with purposeful leadership skills. Approach work with enthusiasm and take initiative, maintaining a cheerful outlook. Motivation and determination focused on improving the bottom line and enhancing the customer experience. Successfully driven brand awareness, streamlined operations, and increased engagement, sales, and ROI through a strong emphasis on innovation, quality, and continuous process improvement. Extensive experience in seamless project build and execution. Possess enterprise knowledge in several pilot programs, AEM Websites, Omnichannel, CRM Trigger emails, Microsites, Banner ads, and Veeva iReach projects. Highly functional and skilled in digital platforms for healthcare professionals, including website management, marketing practices, mobile applications, voice of customer strategies, site optimization, digital strategy development, and project management. Excel in managing enterprise-level workstreams for BRD. Comprehensive understanding of digital agencies' scope of work, processes, and timelines. Effective communication skills enable seamless collaboration with cross-functional stakeholders. Leveraging advanced understanding of digital technology and business processes related to product lines, analytics, and market trends to identify process improvements and recommend enhancements to product offerings. Adept at coordinating rapid issue resolution and fulfilling customer requests by working closely with internal business owners and technology partners. Team player committed to the "All for One" approach, consistently delivering on key deliverables and priorities.

Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.

Diligent Project Manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Project Manager II

ABBVIE
02.2024 - 05.2024
  • A3- Ad agency
  • Worked closely with assigned account managers to help coordinate daily activities and the ongoing relationship with respective brand teams
  • Develop and update project timelines from initiation to completion across internal departments
  • Assist on print, digital and video projects, including trafficking all projects through the Agency
  • Help facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget
  • Track time on a daily basis
  • Understand AbbVie guidelines including, but not limited to, corporate branding, promotional material development, Veeva PromoMats review and corporate compliance
  • Understand the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals, production and archiving
  • Demonstrate clear and concise written and verbal communication skills
  • Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload
  • Possess ability to work in a high-volume, rapidly paced environment
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Project Manager II

LUNDBECK
03.2021 - 01.2024
  • Lead and main contact for business and technology teams
  • Work Cross functionally with Marketing, Sales Force, Sales Ops, HR, for both US/Canada Brands
  • Strong business and digital methodologies with capability to support business processes and development
  • Digital marketing project management experience
  • Veeva PromoMats for governing materials approval
  • Managed projects including multiple interdependencies and multiple functions without direct authority
  • Leads requirements gathering for software development projects
  • Worked cross-functionally with Marketing, Sales Operations, Sales Force, Training, HR, Legal and other key stakeholders to identify and consult on project requirements
  • Demonstrated knowledge of data integration, business intelligence (BI), data warehousing, data management and reporting
  • Proactively and continuously demonstrated customer service to internal and external customers by establishing and maintaining productive relationships
  • Developing communication vehicles to ensure team members and project stakeholders are kept informed
  • Consulted on requirements of a project or idea, and communicating them clearly to stakeholders, developers
  • Partnered with internal and external customers implement technology solutions
  • Understanding of required capabilities and grasping the interdependencies of the business
  • Primary contact for project definition, requirement gathering and ensure accurate and timely delivery of projects and deliverables
  • Gathered requirements and communicate them effectively
  • Implemented business requirements to data and reporting applications
  • Transform customer ideas into solutions, which can include processes
  • Proven ability to work on multiple projects simultaneously, taking initiative and working independently
  • Translating customer needs into new products, processes and services
  • Developed and contributed to the development of workflows, data analyses, and business cases
  • Prepared implementation and conversion plans and procedures
  • Integrated with other departments to ensure smooth transition of new or changed functionality
  • Maintained project documentation with any changes occurring throughout the project’s life cycle
  • Assisted in the Beta and post-implementation support of released software components
  • Worked with development and quality assurance team members to resolve any issues

Project Manager III-Customer Experience– CA&O

ABBVIE
10.2017 - 12.2020
  • Lead Project Manager for Immunology (Humira, Rinvoq, Skyrizi) digital interactive products with completion of over 5 years of Innovative high-profile pilot programs for Marketing and Sales Force teams
  • Analytical thinking skills to diagnose and make recommendations to identify business needs and consulted solutions
  • Digital and CRM for Brand Consumer and Professional (Patients and Health Care Professionals)
  • Digital marketing project management experience
  • Ability to lead cross functional teams to deliver high quality work consistently and on time
  • Product launch experience with Partnering closely with Medical/Regulatory/Brand partners, lead and help anticipate and balance organizational
  • Pilot projects experience, Partnered with Brand team, Medical/Regulatory
  • Lead project life cycle and including test plans that pivoted agile internal teams saving the Brand over 10k in savings
  • Collaborating with cross functional brand teams and external agencies
  • As a Project Manager, I led Corporate Oracle ERP projects that supported data warehouse initiates using both Waterfall and Agile methodologies to meet a desired timeline
  • While managing multiple projects that utilized CCS such as AWS and SaaS which -products included Salesforce and Workday
  • Projects with business analytics was led by teams that utilized BI tools to report data analytics and reporting in real time
  • Managed projects for branded and non-branded campaign launches
  • Severed as promotional materials compliance subject matter expert to public affairs and brand organization
  • Maintained ongoing communication with clients/vendors to ensure that project timelines, budget deliverables and project changes are aligned with expectations and business needs
  • Demonstrated leadership in conflict resolution to facilitate effective outcomes
  • Proactively provided expertise and process training to internal and external clients
  • Created solutions to actively support customers to facilitate business success
  • Leads multiple low to medium complexity digital projects simultaneously across several business teams
  • Collaborate with Sales Ops and IT to provide enterprise technologies and best practices and strategy for Salesforce
  • Work with Customer Experience brand directors to assist drive key initiatives and identify new best practices
  • Manages scope, resources and timelines and revises as appropriate to meet changing needs and requirements for projects with a low to mid-range complexity, size and/or scope
  • Creates detailed project work plans and assigns tasks to team members
  • Facilitates, tracks and monitors projects, activities, milestones, timelines, and deliverables
  • Communicate regular project updates and status reports to project team
  • Works closely with practice leads and/or managers to ensure a high level of quality
  • Veeva PromoMats approval process for documentation governance
  • Ensures project documents are complete, current, and archived appropriately
  • Ability to collaborate closely with various stakeholders to ensure delivery of a team-driven product that leads to a top-notch user experience
  • Ability to deliver high quality work consistently and on time
  • Attention to detail, while also considering the big picture Excellent communication skills - in person, written and presentation
  • Enthusiastic and Initiative-taking with positive attitude Proficiency in industry standard project management software such as Microsoft Project and Smartsheet

Digital Sr. Business Systems Analyst – Business Technology Solutions

ABBVIE
10.2013 - 10.2017
  • Highly skilled in digital analytics (website, marketing, mobile, voice of customer, site optimization, e-Business strategy development and project management
  • Effective communicator who can translate complex data into clear presentations with actionable insights
  • Technology Consultant working with digital marketing and customer operations within AbbVie US Commercial
  • Responsible for seamless build, processes, and transactions on several business websites (Humira.com, Humiraperspectives.com, NoBSaboutHS.com, Crohnsandcolitis.com)
  • As a Project Manager I led Corporate Oracle ERP projects that supported data warehouse initiates using both Waterfall and Agile methodologies to meet a desired timeline
  • While managing multiple projects that utilized CCS such as AWS and SaaS which -products included Salesforce and Workday
  • Projects with business analytics was led by teams that utilized BI tools to report data analytics and reporting in real time
  • Lead BSA for Humira (Gastro, Managed Health Care, HSE, IAE, back up for Rheum and Derm) digital interactive products with completion of over 5 years of Innovative high-profile pilot programs for Marketing and Sales Force teams
  • Analytical thinking skills to diagnose and make recommendations to identify business needs and consulted solutions
  • Digital and CRM for Brand Consumer and Professional (Patients and Health Care Professionals)
  • Ensure Humira Gastro –multi channel ecosystem is executed and aligned with tools and assets
  • AEM projects responsible for compliance with applicable policies and procedures executing deliverables of systems documentation
  • Product launches experience for Humira HS and Peds
  • Consult and collaborate with business clients and agencies in the ideation, development, and design phase of projects
  • Assist in the preparation, evaluation, and implementation of digital media solutions to drive brand and franchise growth
  • Ability to prioritize and gracefully manage competing priorities to ensure deadlines are met
  • Lead effectively with team/group to accomplish organizational goals
  • Actively participates in client or team meetings by offering suggestions, providing leadership to projects and process
  • Exercises latitude in approach to problem and solution to achieve expected results
  • Manage projects according to milestones and completes tasks assigned
  • Technologists point of contact for AbbVie conventions to market innovative ideas and assist in strategic and tactical planning solutions (DDW-Roller Coaster Experience, AAD-Hologram Booth, NSM –iBook Electronic Sales Aid)
  • Evaluate and implement digital media solutions to drive brand and franchise growth in support for the overall tactical plans
  • Partner with Marketing by applying technical understanding and business experience to formulate a business solution for a strategic goal to market
  • Liaison between marketing and developing agencies to understand customer’s business objectives and requirements
  • Incorporating discussions with other teams to measure performance and streamline ideations against expectations
  • Responsible for agency compliance of IT and regulations while onboarding with applicable corporate and divisional policies and procedures in addition to applicable federal and or state regulations
  • Lead all operational requests including domain name purchases, DNS, SSL, white/Blacklisting, capture customer Id parameters within projects
  • CRM Email campaign set up with KANA system, Unsubscribe, reply to sender set up with Professional and commercial campaigns
  • Informational Technologist on cross functional team to identify and implement process improvements
  • Savvy user of AbbVie internal systems
  • Responsible for software lifecycle documentation and compliance
  • Veeva PromoMats for approval process for governance protocols
  • Experienced working on mobile, web application and data integration projects
  • Knowledge of terminology, processes, and procedures in AbbVie health data compliance best practices

eBusiness Specialist, eBusiness and Technology

CVS CAREMARK
10.2003 - 03.2013
  • Client Facing Projects to include focus on delivery of advanced eBusiness technology and business process along with ability to take a consultative approach with internal business owners by developing and driving various initiatives with projects and programs
  • Key Accountabilities – focus on consumer engagement and initiatives to include:
  • EBusiness Solutions – Delivery and Subject matter expert
  • Optimize products / services/processes and drive key concepts and recommendations
  • Deliver participant/client facing solutions, including presentations, messaging and open enrollment
  • Administer client facing applications, including COS and CCA
  • Partner with IS to diagnose and report issues, communicate resolution
  • Communication to/with internal business partners to achieve business objectives
  • EBusiness Project Management
  • Product/ key milestone ownership and management related to sales, product management, marketing
  • Implementation of internal, client, member and direct to consumer facing projects
  • Communication with internal business partners or external clients/ vendors

Executive Administrative Assistant

Baxter Inc.
10.1995 - 07.2000
  • Problem solving - analytical solving attitude
  • IT - familiarity with IT systems and tools
  • Communication - Ability to communicate with a range of stakeholders both internally and external
  • Organization - leading and the ability to prioritize, work efficiently and meet deadlines
  • Liaising with clients and staff
  • Organizing travel and itinerary’s
  • Creating and maintaining spreadsheets and databases
  • Preparing presentations
  • Managing calendars and schedules
  • Confidentiality of projects and documentation
  • Budgeting

Education

Health Technology Management -

DeVry University

Business Office Administration -

Gateway Technical College

Skills

  • Veeva PromoMats
  • Adobe Solutions
  • Workfront
  • Workfront Fusion
  • Digital solutions
  • Software development life cycle (SDLC)
  • Sales and commercial applications
  • Metadata Asset Management
  • Smartsheet
  • SharePoint
  • JIRA
  • Veeva
  • IReach
  • Veeva Suggestions
  • Adobe
  • AEM
  • ServiceNow Service Management
  • Site Catalyst
  • Rack space
  • KANA
  • ADM
  • PromoMats
  • Web Content Management
  • Project Management
  • Marketing and Technology Experience
  • Search Engine Optimization (SEO)
  • BI systems
  • MS SQL
  • Data query tools
  • Google Analytics
  • WebSphere Analytics
  • Web Content Management Portal
  • Microsoft Office Tools
  • Sales force automation tools
  • Web Trends web reporting and analysis
  • E-Commerce
  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling

Certification

Lean Six Sigma Yellow Belt, LSSYB

Timeline

Project Manager II

ABBVIE
02.2024 - 05.2024

Project Manager II

LUNDBECK
03.2021 - 01.2024

Project Manager III-Customer Experience– CA&O

ABBVIE
10.2017 - 12.2020

Digital Sr. Business Systems Analyst – Business Technology Solutions

ABBVIE
10.2013 - 10.2017

eBusiness Specialist, eBusiness and Technology

CVS CAREMARK
10.2003 - 03.2013

Executive Administrative Assistant

Baxter Inc.
10.1995 - 07.2000

Business Office Administration -

Gateway Technical College

Health Technology Management -

DeVry University

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REBECCA P RIOS