Rebecca Proulx
Grand Rapids,MI
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Health Supervisor
United States Air Force
04.2017 - 03.2023
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Documented client progress in confidential files.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Developed individualized training plans to achieve staff readiness.
- Developed effective training plans based on department needs and objectives.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Contributed to reductions in employee turnover by revamping training programs.
- Identified and recommended staff for key positions and departments.
- Trained and mentored 130 new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions
Mental Health Technician
United States Air Force
09.2012 - 04.2017
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Maintained compliance with company policies, objectives, and communication goals.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Assisted in development of therapeutic activities for patients.
Education
Bachelor of Science - Criminal Justice
Grand Valley State University
Allendale, MI2025
Associate of Science - Mental Health Services
Community College of The Air Force
Montgomery, AL02.2017
Skills
- Patient Evaluations
- Care Delivery
- Client Support
- Goal Development
- Patient Advocacy
- Confidential Records
- Facilitating Counseling Sessions
- Disaster Recovery
- Crisis Intervention
- Building Rapport
- Case Documentation
- Mental Health Counseling
- Conflict De-Escalation
- Psychosocial Assessment
- Proficient in Excel
- Interpersonal Communication
- Public Speaking
- New Hire Training
- Process Improvement
- Operations Management
- Schedule Development
- Staff Management
- Processes and Procedures
- Training and Mentoring
- Policy Enforcement
- Complex Problem-Solving
- Staff Discipline
- Expectation Setting
- Goal-Oriented
- Priority Management
Certification
- Certified Alcohol and Drug Abuse Counselor, IC&RC - February 2022 recertification date. Original certification February 2019.
Timeline
Mental Health Supervisor
United States Air Force
04.2017 - 03.2023
Mental Health Technician
United States Air Force
09.2012 - 04.2017
Bachelor of Science - Criminal Justice
Grand Valley State University
Associate of Science - Mental Health Services
Community College of The Air Force
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