Rebecca Pruett
Pittsburg,Ks.
Summary
Organized Receptionist and Appointment Setter with 17 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
15
15
years of professional experience
Work History
Appointment Setter/Data Entry Clerk
Carenet Healthcare
Dallas, TX
01.2022 - 08.2022
- Balanced employee availability, customer schedules and maximum load levels when scheduling 50 appointments daily.
- Handled complaints, questions, in addition re-directed calls to other team members.
- Received in-bound calls, initiated out-bound daily calls to inform members of services offered.
- Addressed client inquiries and updated database information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Entered and reviewed members data to ensure correct information of members accounts were accurate and up to date.
Service Desk Agent WAH
Kaiser Permanente
Denver, CO
05.2021 - 12.2021
- CSR for, Take calls, help navigate Kp.org, document information, help members with correct facility information on their accounts.
- Entered service tickets into incident tracking system to facilitate faster problem identification resulting in highly successful resolutions.
- Addressed user customer service concerns; deciding when to escalate problems to specialist team members.
- Answered multi-line phone system and greeted 200 plus members enthusiastically.
- Engaged in user support interactions via telephone, chat as well as email platforms.
FD supervisor & Night Audit, Customer Service, Supervisor
Holiday Inn Express & Suites
kansas City, Kansas
01.2016 - 01.2021
- Audit,
- Customer relations, Employee scheduling/payroll
- Applied strong leadership talents with problem-solving skills to maintain team efficiency while successfully raising review points to 92% brand standards.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Provided supportive link between external customers and internal operations.
CSR
Aspen Contracting
01.2012 - 01.2017
- For Roof plus Gutter Company
- Information intake rep, Sales Data Entry,
- Prospective leads data collector
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
E.R. Admissions Clerk
St. Johns Maude Norton
Columbus, N, Kansas
01.2006 - 01.2010
- Check patients in, Verify Medical Ins, take Payments,
- Update medical files, Data Entry/Spreadsheets
Education
Front & Back Office Medical Procedures - Medical Assisting And Coding
FTC @ MSSU
Joplin, MOSkills
- Computer Literate
- Microsoft Excel
- Word
- Phlebotomy Tech
- Manager trained
- Payroll & E-Verify trained
- Operating systems Under 5 Different corporate umbrellas
- Knowledge of front to back of Any hotel and can run all Departments
- MS Office
- Data Entry
- Active Listening
- Multitasking Abilities
- Teamwork and Collaboration
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
- Mechanically inclined (auto)
Timeline
Appointment Setter/Data Entry Clerk
Carenet Healthcare
01.2022 - 08.2022
Service Desk Agent WAH
Kaiser Permanente
05.2021 - 12.2021
FD supervisor & Night Audit, Customer Service, Supervisor
Holiday Inn Express & Suites
01.2016 - 01.2021
CSR
Aspen Contracting
01.2012 - 01.2017
E.R. Admissions Clerk
St. Johns Maude Norton
01.2006 - 01.2010
Front & Back Office Medical Procedures - Medical Assisting And Coding
FTC @ MSSU
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