Rebecca Pupillo
Fenton,MO
Summary
Professional with comprehensive experience in front office operations, with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
9
9
years of professional experience
Work History
Receptionist
Identity Salon And Spa St. Louis
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Made appointments and communicated with clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately, in both salon and boutique.
- Collaborated with team members to enhance customer service experience.
- Addressed client inquiries and resolved issues efficiently to ensure satisfaction.
- Trained new staff on front desk procedures and customer interaction protocols.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously
Birth and Postpartum Doula
Heart And Hands Doula Care
04.2017 - 12.2022
- Facilitated prenatal education sessions, empowering clients with knowledge and resources for childbirth preparation.
- Provided physical, emotional, and educational support for 30 couples during labor and birth in hospital, birth center, and home settings.
- Collaborated with healthcare providers to ensure seamless communication and continuity of care for clients.
- Educated families on newborn care techniques, promoting healthy bonding and adjustment post-birth.
- Accompanied postpartum clients on vacation to care for their children, as their postpartum vacation doula.
- Offered postpartum support, guiding families through early parenting challenges and recovery processes.
- Empowered new parents by offering expert guidance on breastfeeding initiation, infant care, and bonding practices.
- Maintained up-to-date knowledge of industry best practices through ongoing professional development opportunities including conferences, seminars, certifications courses, and peer networking events.
Education
No Degree - Health Sciences
St. Louis Community College
St Louis, MO01-2029
High School Diploma -
Rockwood Summit High School
St Louis, MOSkills
Timeline
Receptionist
Identity Salon And Spa St. Louis
02.2023 - Current
Birth and Postpartum Doula
Heart And Hands Doula Care
04.2017 - 12.2022
No Degree - Health Sciences
St. Louis Community College
High School Diploma -
Rockwood Summit High School