Summary
Overview
Work History
Education
Skills
Websites
Certification
Education
Timeline
Generic

Rebecca Quade

Chanhassen,MN

Summary

Nearly 20 years of proven experience leading people, clinical strategy, product development, and operations in healthcare. Extensive customer, client, and provider facing work provides insight into the thought leadership and development of effective, customer-centric solutions, and strategy in the evolving health care landscape. Most recently providing services for Mental Health and Health Equity touching over 650 clients and expanding support to over 45k individuals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Strategy Lead, US Commercial Product Strategy

Cigna
01.2019 - Current
  • Responsible for leading client strategy, solution development and operations for Well-Being CoE; directly manages Behavioral Lead, Health Equity Lead, Operations Lead and Event Management Lead
  • Development and management of team KPIs, financial planning, staffing models; sharepoint, sales communications, training, team meetings, project management and administrative support
  • Budget management; inclusive of capacity modeling, marketing expenses as well as team revenue
  • Monitors client, broker, and employee satisfaction scores
  • Oversight of internal and external communications; town halls, emails, marketing materials, speaking requests, and proposal management requests
  • Innovation for US Commercial clients- Thought leadership, strategy development and execution of Workplace Well-Being Services (WWBS) to clients, customers, and broker partners
  • WWBS is differentiator for Cigna, making it easy for clients to deploy interactive sessions and custom strategies to their employees without need to vendor shop for services
  • Opportunity to keep $86M in client wellness dollars within Cigna
  • Creates broker/producer strategy to showcase WWBS capabilities to prospective clients to increase sales
  • Works strategically with Cigna Human Resources to test multi-pronged wellness strategy
  • Offering employees combination of Mental Health First Aid, Mental Health Education and Connection Circles
  • Mental Health First Aid (MHFA) deployment- MHFA started as small pilot in one market with 3 instructors training under 600 participants in 2018 to a full scale roll out in 2019 across all markets with 19 instructors training over 2000 participants winning a Cigna Champion award
  • Since 2019, we have over 50 MHFA instructors who have provided over 450 trainings certifying over 8,000 individuals saving Cigna over $3M in wellness dollars
  • Cigna’s publicity of WWBS: Behavioral Innovation Lab, Healthy Workforce, Resilient Workforce, Power of Connections
  • Creation of “Well-Being Works” bundle of services specifically for Health System vertical targeting education and support for large Health System clients; BayCare, Novant, Houston Methodist, and Baylor, Scott & White
  • Workplace Well-Being Services include: Mental Health Education & Consulting, Mental Health Awareness 1-hour seminar that is intended to provide employees a high-level overview of stigma, prevalence and how to find mental health resources
  • Mental Health Recognition and Response 3-hour interactive session that goes deeper into clinical conditions and crisis situations, including two-part video series wrote and created to provide example of employee/manager dialogue showcasing increased risk of crisis and suicide which won team a Telly award
  • Connections Circles created in response to oneliness and resiliency Cigna thought leadership work, tested externally with clients and with Cigna employees to survey participants in pre/post study
  • Pilot data shows 33% reduction in depression scores and 20% reduction in anxiety scores for participants
  • Working with clients to create custom Well-Being Strategies to target employees Mental Health in employee population
  • Health Equity Education & Consulting, Health Equity Awareness 1-hour seminar for employees helping to define Health Equity and Social Determinants of Health with a goal of raising awareness and to provide guidance on resources and access
  • Health Equity Recognition & Response 3-hour interactive session for managers to be better equipped to help their employees struggling with Health Equity issues
  • Created specialty consulting option for clients who want to use data to drive their SDoH and Health Equity strategy with a goal to help clients create custom wellness plan to remediate drivers of disparity
  • Food Culture Education, Healthy Inside & Out, Give Yourself a Gut Check, Prep, Shop, Cook, and Growing Up Healthy- 1-hour seminars
  • Vitality Education, Leading work to bring Cigna’s Vitality thought leadership to clients and their employees.

Strategy Lead- Core Solutions, US Commercial Sales- Mid to Small Size employers

Cigna
01.2016 - 01.2019
  • Provided end to end direction and understanding of project impacts to buyer groups by evaluating business cases and investments, providing business-specific requirements, and driving development of solutions to address complex business needs
  • Examples of key areas of focus: Behavioral Center of Excellence- key partner during implementation and strategic priority setting for Cigna's behavioral account management and sales team, led to current role
  • Enterprise Opioid Project- Cigna's stated goal is to reduce opioid use by 25% in our membership which was achieved
  • Co-led work stream to outreach those at a high risk for overdose
  • Integrated Value- drove development of new solutions, partnering with new technologies (FindHelp.org, iPrevail, Happify), commissioning sales training on market messaging focused on integration of multiple offerings to focus on whole person care.

Clinical Program Manager, Clinical Performance and Quality

Cigna
01.2013 - 01.2016
  • Community Support Program- led discovery, development, clinical design, proof of concept, pilot launch and program implementation
  • Program designed to support customers with community resource needs
  • Results for program: Achieved tNPS score of +73.5 and 73% customer engagement rate
  • Substance Use Disorder- led clinical design work to create integrated Cigna solution for health care professional and patient management for substance use disorders by: High-Cost Claimant Proof of Concept complete with 35% engagement rate for customers outreached with claims of >$50k and IP and/or ER claim
  • Integrated Care/Coordination Team – Created to better manage 1% of Cigna population which drove spend of $100k or more per individual: 1:8 ROI validated with medical directors -15% decrease in inpatient admissions and ER utilization Behavioral Health Integration- led clinical design work to integrate behavioral health into primary care practice
  • Formation of Behavioral Integration Advisory Board Embedded Care Coordinator (ECC) Steering Committee and Advisory Board for Collaborative Care Groups- established prescriptive process for Care Coordinators to manage Cigna aligned population; developing basic care standards, high cost/high risk criteria and tools to support management of this population
  • Non-Clinical Navigator- led work to pilot single point of contact for medical groups to engage with Cigna benefits and services
  • Mohawk- Clinical Program work for both Telcare and Myfitnesspal pilots.

Operational Consultant, Consumer Health Engagement

Cigna
01.2011 - 01.2013
  • Point of contact for all National Accounts and clients- Responsible for operational coordination during implementation with multiple high touch, high visibility accounts
  • Examples of successful implementation include: Disney, NFL, State of IL, Concordia, and State of GA.

Clinical Operations Supervisor, Your Health First

Cigna
01.2009 - 01.2011
  • Recruited to help develop, launch, and lead pilot program for Your Health First; 5 sites with 200+ staff
  • Managed team of 22 Case Managers, including Licensed Behavioral Clinicians, Nurses, and Health Educators.

Independent Contractor, State of MN

01.2007 - 01.2010
  • Motivational Interviewing Trainer

Clinical Lead, Outpatient Behavioral Team

Cigna
01.2008 - 01.2009
  • Managed 30 Behavioral Care Managers: responsible for training and auditing of team.

Care Manager, Inpatient Behavioral Team

Cigna
01.2006 - 01.2008

Re-Entry House, Incorporated, Minneapolis, MN

01.2005 - 01.2006
  • Mental Health/Substance Abuse Case Manager

Education

Master of Arts - Counseling And Psychological Services

Saint Mary's University of Minnesota
Minneapolis

Bachelor of Science - Psychology

Saint Cloud State University
Saint Cloud, MN

Skills

  • Consultative and Strategic
  • Team Building
  • Market Dynamics
  • Manage Ambiguity
  • Problem Solving
  • Analytical and Critical Thinking
  • Self-Motivated
  • Performance Management

Certification

Licensed Professional Clinical Counselor (LPCC) - 2006

Education

Counseling and Psychological Services, Saint Mary's University of Minnesota, Psychology, Minor in Speech Communication, Saint Cloud State University

Timeline

Strategy Lead, US Commercial Product Strategy

Cigna
01.2019 - Current

Strategy Lead- Core Solutions, US Commercial Sales- Mid to Small Size employers

Cigna
01.2016 - 01.2019

Clinical Program Manager, Clinical Performance and Quality

Cigna
01.2013 - 01.2016

Operational Consultant, Consumer Health Engagement

Cigna
01.2011 - 01.2013

Clinical Operations Supervisor, Your Health First

Cigna
01.2009 - 01.2011

Clinical Lead, Outpatient Behavioral Team

Cigna
01.2008 - 01.2009

Independent Contractor, State of MN

01.2007 - 01.2010

Care Manager, Inpatient Behavioral Team

Cigna
01.2006 - 01.2008

Re-Entry House, Incorporated, Minneapolis, MN

01.2005 - 01.2006

Master of Arts - Counseling And Psychological Services

Saint Mary's University of Minnesota

Bachelor of Science - Psychology

Saint Cloud State University

Similar Profiles

CREATE PROFILE
Rebecca Quade