Rebecca Queen
Tulsa
Summary
Dedicated mental health and social services professional with 10+ years of experience in crisis management, team leadership, family engagement, program development, and child welfare advocacy. Proven expertise in developing and implementing programs that support family involvement in children’s learning, building partnerships with local organizations, and using data to drive improvements. Passionate advocate for LGBTQ+ youth adoption rights, with a focus on empowering underserved communities and fostering systemic improvements in social services. Skilled in CCBHC program development, compliance auditing, staff training to enhance organizational effectiveness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Supervisor
Child Bridge Family and Children's Services
12.2022 - Current
- Lead a team of 9 professionals in a child mental health setting, overseeing day-to-day operations, crisis intervention, and strategic planning.
- Spearheaded recruitment and professional development to ensure a high-performing, cohesive team.
- Direct a diverse team, developing and implementing strategies that enhanced team productivity by 30%.
- Coordinate crisis interventions, reducing critical incidents by 98% through prompt and effective support.
- Enhance staff retention by 10% through improved recruitment and career development programs.
- Utilize advanced software tools to track team performance and create actionable insights, improving service delivery.
Permanency Supervisor
TFI Family Services
06.2022 - 12.2022
- Supervised a team of social workers focused on developing and executing individualized service plans for children in foster care, ensuring successful reunification or adoption outcomes.
- Managed a team of five social workers, ensuring compliance with case management protocols and improving case outcomes by 12%.
- Led permanency planning for children, facilitating a 90% rate of successful reunifications and adoptions.
- Conducted performance evaluations and implemented training initiatives that increased team efficiency by 15%.
- Collaborated with families, legal professionals, and external agencies to ensure comprehensive, coordinated care.
Program Director
Lonestar Social Services of Oklahoma
06.2020 - 03.2022
- Developed and managed comprehensive social work and foster care programs, driving organizational growth and ensuring financial accountability for a $750K annual budget.
- Increased client retention by 82% through innovative program development and improved service offerings.
- Managed a $750K annual budget, ensuring financial compliance and effective resource allocation.
- Spearheaded recruitment and staff development initiatives, reducing staff turnover by 15%.
- Oversaw routine and special programming, enhancing the quality and impact of services offered.
Compliance Director
Lonestar Social Services of Oklahoma
01.2019 - 06.2020
- Led statewide compliance auditing, improving internal controls and ensuring adherence to regulatory standards in foster care operations across Texas.
- Managed comprehensive compliance audits, identifying and addressing inefficiencies that improved operational standards by 10%.
- Developed and implemented internal policies, reducing compliance violations by 20%.
- Provided training on best practices, enhancing the knowledge base of case managers and directors.
- Collaborated with HR and IT to streamline auditing processes, reducing audit time by 15%.
Case Manager/Social Worker
Lonestar Social Services of Oklahoma
10.2018 - 01.2019
- Managed a caseload of 23 homes and 36 children, ensuring comprehensive care, compliance, and support for foster families.
- Provided therapeutic services and psycho-education, advocating for client rights and well-being.
- Managed a caseload of 36 children, ensuring compliance with state regulations and improving care outcomes by 15%.
- Trained specialized foster parents, leading psycho-education groups that improved family stability and child development.
- Developed and implemented behavior plans, increasing client success in therapeutic settings by 20%.
- Conducted home studies and regular client contact, coordinating resources and referrals to meet children’s needs.
Educator
Fort Worth Independent School District
08.2017 - 06.2018
- Taught World History, Psychology, and Sociology at an inner-city school, working with high-needs and at-risk students to enhance learning and academic achievement.
- Designed and delivered engaging curricula for at-risk students, resulting in a 10% increase in student engagement.
- Facilitated classroom discussions on social and psychological concepts, fostering a more profound understanding among students.
- Developed individualized learning plans for high-needs students, improving academic performance in targeted areas.
- Collaborated with school administration to implement strategies for improving student behavior and academic outcomes.
Foster Care Case Manager
A World for Children
03.2016 - 01.2017
- Oversaw a high caseload of foster families, ensuring compliance with state standards and serving as a liaison between families, healthcare professionals, and child welfare agencies.
- Managed a caseload of foster families, ensuring compliance with policies and state mandates while improving family outcomes by 10%.
- Conducted bi-weekly meetings with families, addressing care needs and facilitating necessary resources for children.
- Coordinated with DFPS, CASA, and other stakeholders, ensuring smooth communication and continuity of care.
- Ensured timely filing of paperwork in compliance with state mandates, maintaining a 100% on-time documentation rate.
Education
Bachelor of Liberal Arts - History and Psychology
University of Texas Arlington
12.2015
Trust-Based Relational Intervention Trainer - undefined
Texas Christian University
02.2024
No Degree -
Oklahoma Department of Mental Health And Substance Abuse Services
05.2022
Skills
- Family & Community Engagement
- Inclusive & Culturally Responsive Practices
- Performance Tracking/Management
- Compliance Auditing
- Program Development
- Trauma Informed Systems of Care
- Case Management
- Training & Development
- Psychological First Aid
- Effective Team leadership
- Report preparation
Accomplishments
- Supervise team of thirteen staff members.
- Continuing documentation and resolving compliance issues which ensures continued state and federal funding.
- Collaborate with team of five in the development of CCBHC Child Bridge Program.
Certification
- Certified Behavior Case Management Certification
- Trust-Based Relational Intervention Certification
- Trauma Informed Care Certification
- Psychological First Aid Certification
- CCBHC Wellness Coach Certification
Timeline
Team Supervisor
Child Bridge Family and Children's Services
12.2022 - Current
Permanency Supervisor
TFI Family Services
06.2022 - 12.2022
Program Director
Lonestar Social Services of Oklahoma
06.2020 - 03.2022
Compliance Director
Lonestar Social Services of Oklahoma
01.2019 - 06.2020
Case Manager/Social Worker
Lonestar Social Services of Oklahoma
10.2018 - 01.2019
Educator
Fort Worth Independent School District
08.2017 - 06.2018
Foster Care Case Manager
A World for Children
03.2016 - 01.2017
Trust-Based Relational Intervention Trainer - undefined
Texas Christian University
Bachelor of Liberal Arts - History and Psychology
University of Texas Arlington
No Degree -
Oklahoma Department of Mental Health And Substance Abuse Services
Attributes
Proven ability to manage and lead teams in high-pressure environments, providing crisis intervention and maintaining team resilience., Experienced in applying trauma-informed care practices, ensuring staff wellness, and effectively supporting individuals in crisis situations., Skilled in setting goals, tracking performance, and driving team accountability to meet operational standards and ensure high-quality service delivery., Adept at fostering professional growth through coaching, mentoring, and structured training to ensure continuous improvement and positive team dynamics.
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