Rebecca Quill
Savannah,GA
Summary
*58 year old woman who enjoys working with the public and being with people.
*Enjoy walking my dog, gardening, yard work and flowers.
*Hobbies include scrapbooking, card making, crafts, bird watching, hiking, traveling and reading.
*I’m outgoing, friendly, and like the challenge of learning new things.
*I enjoy my church family and participating in church activities.
Overview
30
30
years of professional experience
Work History
Hospice Caregiver
Self Employed
06.2016 - 02.2020
- Oversaw implementation and ongoing assessment of patient care plan.
- Comforted family members, offered attentive listening and high level of emotional support.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Customer Service Cashier
Speedway Gas
12.2014 - 06.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Parent Educator and Visitation Supervisor
Families In Transition Services FITS
01.2013 - 11.2014
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Taught parenting skills to parents after inpatient treatment. Demonstrated those skills to parents with their children.
Customer Service Representative
Kohl’s
10.2010 - 07.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Restocked shelves in departments as needed.
Childcare Provider
Self Employed
05.1990 - 10.2010
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Worked with children to develop good cognitive, physical and language skills.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Liaised with parents and guardians to discuss child progress.
- Read stories, sang songs and facilitated creative play.
- Responded to inquiries from parents and guardians.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Assisted in potty training and toilet hygiene.
Office Assistant
Ferber Concrete Inc
04.2006 - 12.2008
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Input data into spreadsheets and databases.
Barista
Caribou Coffee
06.2007 - 06.2008
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Call Center Customer Service Representative
Service 800 Inc
01.2001 - 11.2002
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Generated customer service reports to track customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelors - Community Psychology
St. Cloud State University
St. Cloud, MN12.2012
High School Diploma - All Required
Long Prairie High School
Long Prairie, MN05.1983
Skills
- Heavy Lifting
- Household Chores
- Vital Signs Measurement
- Policies and Guidelines
- Meal Preparation
- Interpersonal Communication Skills
- Medication Administration
- Patient Bathing and Grooming
- Incidental Household Services
- Reading Comprehension
- Ensuring Patients Comfort
- Personal Care Assistance
- Hospice and Palliative Care
- Facility Protection
- Complex Problem-Solving
- Hospice Care
- Ambulation and Exercise Assistance
- Verbal and Written Communication
- Supporting Daily Living Needs
Timeline
Hospice Caregiver
Self Employed
06.2016 - 02.2020
Customer Service Cashier
Speedway Gas
12.2014 - 06.2016
Parent Educator and Visitation Supervisor
Families In Transition Services FITS
01.2013 - 11.2014
Customer Service Representative
Kohl’s
10.2010 - 07.2011
Barista
Caribou Coffee
06.2007 - 06.2008
Office Assistant
Ferber Concrete Inc
04.2006 - 12.2008
Call Center Customer Service Representative
Service 800 Inc
01.2001 - 11.2002
Childcare Provider
Self Employed
05.1990 - 10.2010
Bachelors - Community Psychology
St. Cloud State University
High School Diploma - All Required
Long Prairie High School
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