Front-End Team Lead
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed customer complaints and rectified issues to complete satisfaction.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Mentored employees in management of complicated sales, complex issues and difficult customers.