Rebecca Rakowitz
Coward,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Barista
Bean Bar
07.2023 - Current
- Trained 20 different new employees, sharing knowledge and expertise of all coffee drinks, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Created a wide variety of hot and cold drinks during fast-paced shifts, consistently generating positive customer reviews of Bean Bar.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
Front of House Support Staff
Pizza Lucé
10.2022 - 05.2023
- Took approximately 30-50 reservations per day, handled to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with the front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers in keeping the dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
Front Office Associate
Nystrom & Associates
01.2022 - 06.2022
- Maintained current and accurate medical records for patients.
- Kept the patient waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out, and all payments for the billing department.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to the appropriate personnel.
- Took a large quantity of 100 or more calls from patients per day.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
Human Resources Assistant and Receptionist
AHL Healthcare Group
04.2021 - 12.2021
- Delivered friendly assistance with new hires throughout the interviewing and hiring process.
- Organized new employee orientation schedules for over 150 new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Answered and redirected incoming phone calls for the office.
- Conducted new hire orientation to verify completion of the appropriate paperwork, recording information on the human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Receptionist Seasonal
H&R Block
12.2020 - 04.2021
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Experience Specialist
Allina Health Call Center
02.2020 - 12.2020
- Won a ⅘ star Customer Service Award in September of 2020.
- Responded to 200 or more calls per day, utilizing active listening and communication skills to identify customer problems, needs, and opportunities.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to the appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective patient satisfaction rates.
Barista
Starbucks
09.2018 - 02.2020
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Customer Service Associate
Walgreens
03.2017 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased revenue by cross-selling and upselling products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Arts - General Studies
Anoka Ramsey Community College
Coon Rapids12.2020
High School Diploma -
Blaine High School
Blaine, MN06.2019
Skills
- POS Systems
- Telephone reception
- Server Support
- Reservations Management
- Team Collaboration
- Administrative Support
- Scheduling
- Data Entry
- Call Control
- Customer Service
- Appointment Scheduling
- Communication Management
Timeline
Barista
Bean Bar
07.2023 - Current
Front of House Support Staff
Pizza Lucé
10.2022 - 05.2023
Front Office Associate
Nystrom & Associates
01.2022 - 06.2022
Human Resources Assistant and Receptionist
AHL Healthcare Group
04.2021 - 12.2021
Receptionist Seasonal
H&R Block
12.2020 - 04.2021
Customer Experience Specialist
Allina Health Call Center
02.2020 - 12.2020
Barista
Starbucks
09.2018 - 02.2020
Customer Service Associate
Walgreens
03.2017 - 09.2018
Associate of Arts - General Studies
Anoka Ramsey Community College
High School Diploma -
Blaine High School
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