REBECCA RAMDASS
Houston,USA
Summary
Knowledgeable Cocktail Waitress with solid background in providing excellent customer service in high-energy environments. Skilled in multitasking and ensuring guest satisfaction, with history of maintaining positive and welcoming atmosphere. Demonstrated ability to work efficiently under pressure and communicate effectively with team members.
Overview
11
11
years of professional experience
Work History
COCKTAIL WAITRESS
656 SPORTS BAR
05.2019 - 11.2024
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Greeted new customers, discussed specials, and took drink orders.
- Developed rapport with regular customers, fostering a welcoming environment and encouraging repeat business.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
COCKTAIL WAITRESS
TOOTSIE’S CABARET
01.2017 - 05.2019
- Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
BARTENDER
CLUB 54
11.2017 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
SERVER/BARTENDER (SEASONAL)
TT’S TIKI BAR
03.2014 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
BOTTLE WAITRESS
AJA CHANNELSIDE/TAMPA SOCIAL
02.2014 - 07.2016
- Boosted sales through upselling premium bottles and promoting special offers to patrons.
- Increased efficiency by optimizing table layouts for maximum occupancy during busy periods without compromising comfort or ambiance.
- Trained new bottle waitresses on company policies, procedures, and best practices to maintain quality service standards across the team.
- Maintained a clean and organized VIP area for an enjoyable atmosphere, attracting repeat clientele.
- Managed inventory levels in VIP area, preventing stockouts and minimizing waste from expired products.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the establishment''s brand image.
Education
Bachelor of Arts - Communications
Florida International University
Miami, FL05-2018
Skills
- Proficient in multitasking
- High motivation
- Customer engagement
- Engaging team member
- Cash management
- Alcohol safety awareness
- Revenue growth strategy
- POS systems
- Consistently dependable
Timeline
COCKTAIL WAITRESS
656 SPORTS BAR
05.2019 - 11.2024
BARTENDER
CLUB 54
11.2017 - 08.2018
COCKTAIL WAITRESS
TOOTSIE’S CABARET
01.2017 - 05.2019
SERVER/BARTENDER (SEASONAL)
TT’S TIKI BAR
03.2014 - 08.2017
BOTTLE WAITRESS
AJA CHANNELSIDE/TAMPA SOCIAL
02.2014 - 07.2016
Bachelor of Arts - Communications
Florida International University
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