Rebecca Ramirez
McKinney,TX
Overview
7
7
years of professional experience
Work History
Office Coordinator
Kureshi Med Spa
07.2025 - Current
- Assisted in managing appointment scheduling, optimizing office resources for improved client service.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Scheduled surgical procedures efficiently, coordinating between surgeons and patients to optimize clinic workflow.
- Assisted in verifying insurance information and obtaining authorizations for surgical procedures to ensure financial preparedness.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Self-motivated, with a strong sense of personal responsibility.
Medical Office Specialist II
Medical City Hip and Knee Specialist
04.2024 - 04.2025
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Provided front-desk support, greeting patients and responding to inquiries promptly.
- Processed insurance claims and verified patient eligibility for services efficiently.
- Maintained cleanliness and organization of the reception area to enhance patient experience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used ECW to schedule appointments for doctor visits and procedures.
Front Desk Receptionist
Bentree Family Physicians
09.2022 - 04.2024
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impression.
- Managed multi-line phone system, routing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained accurate records of guest interactions and inquiries using office management software.
- Handled incoming correspondence, prioritizing urgent communications for timely responses.
- Assisted in maintaining office supply inventory, ensuring availability of essential materials.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Medical Receptionist Travel
Texas Institute For Neurological Disorders
06.2018 - 07.2022
- Coordinated patient appointments, ensuring accurate scheduling and minimizing wait times.
- Managed patient records using electronic health record systems, maintaining confidentiality and compliance.
- Handled incoming calls, addressing inquiries and directing patients to appropriate services efficiently.
- Supported front desk operations by greeting patients warmly and facilitating check-in processes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Traveled to all offices around the DFW area
Education
High School Diploma -
Memorial Pathway Academy
Garland, TX06-2014
Timeline
Office Coordinator
Kureshi Med Spa
07.2025 - Current
Medical Office Specialist II
Medical City Hip and Knee Specialist
04.2024 - 04.2025
Front Desk Receptionist
Bentree Family Physicians
09.2022 - 04.2024
Medical Receptionist Travel
Texas Institute For Neurological Disorders
06.2018 - 07.2022
High School Diploma -
Memorial Pathway Academy