Rebecca Ramirez
Port Orchard,WA
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Home Depot
10.2023 - 08.2025
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Coordinated inventory management processes to optimize stock levels and reduce shrinkage.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed sales data to identify trends and adjust promotional strategies accordingly.
- Developed staff schedules to meet business needs while maximizing labor efficiency.
- Collaborated with senior management on strategic initiatives to improve store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Customer Experience Manager
Home Depot
10.2017 - 10.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Shipyard Competent Person
Gd Nassco
07.2016 - 09.2017
- Maintained Marine Chemist Certificate to ensure atmosphere was safe for workers and Hot-work.
- Managed the ventilation and safety of workers in confined spaces.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Administered first aid and conducted emergent response management.
Electrician
Delphinus Engineering
05.2015 - 06.2016
- Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Worked with various types of cableways, conduits and other electrical raceways.
- Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Repaired and installed new fixtures, wiring, circuits and motors.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Marine Electrician
George G. Sharp INC
07.2000 - 04.2015
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associate of Applied Science - Natural Resources of Program Forestry Management, Water Quality, GIS
Green River Community College
Auburn, Washington, WA 09.2025 - Current
High School Diploma -
Olympic High School
Bremerton, WA06.1997
Skills
- Networking Event
- Profitability Assessments
- Customer Complaint Resolution
- Operating Procedures and Policies
- Inventory Control Processes
- Interdepartmental Collaboration
- Constructive Feedback
- Conflict Resolution Techniques
- Team Recruiting and Onboarding
- Promotions Programs
- Maintaining Clean Work Areas
- Customer Experience Improvement
Timeline
Associate of Applied Science - Natural Resources of Program Forestry Management, Water Quality, GIS
Green River Community College
09.2025 - Current
Assistant Store Manager
Home Depot
10.2023 - 08.2025
Customer Experience Manager
Home Depot
10.2017 - 10.2023
Shipyard Competent Person
Gd Nassco
07.2016 - 09.2017
Electrician
Delphinus Engineering
05.2015 - 06.2016
Marine Electrician
George G. Sharp INC
07.2000 - 04.2015
High School Diploma -
Olympic High School