Rebecca Ramkissoon

• Achieve or exceed sales goals (daily, weekly, monthly).
• Drive performance through product knowledge, selling techniques, and promotions.
• Monitor key performance indicators (KPIs) like average transaction value and units per transaction.
• Support hiring, onboarding, and development of Beauty Advisors and other associates.
• Ensure excellent customer service aligned with Ulta's brand standards.
• Assist with visual merchandising and ensure planogram compliance.
• Oversee stock replenishment and inventory management.
• Develop and manage a calendar of in-store events (e.g., brand activations, makeup/skincare consultations, salon services, seasonal promotions).
• Coordinate with beauty brand partners, vendors, and internal teams to plan and execute events
• Partner with store management and the corporate marketing team to promote events via social media, email, signage, and local outreach.

• Managed daily operations of the store, overseeing staff performance, inventory management, and customer service to ensure efficient business operations and high customer satisfaction.
• Coordinated employee schedules, conducted training, and ensured staff compliance with company policies, contributing to a productive and well-organized work environment.
• Led the implementation of operational strategies to drive sales, improve profitability, and maintain budgetary control.
• Managed inventory audits and reconciled discrepancies, ensuring accurate stock levels and minimizing inventory shrinkage.
• Developed and maintained strong client relations, resolving customer inquiries and handling complaints to enhance customer loyalty and brand reputation.
• Organized and executed promotional events and new product launches, driving foot traffic and increasing sales performance.

• Provided administrative support by managing client accounts, updating data in Salesforce CRM, and preparing reports for senior management to inform strategic decision-making.
• Coordinated client meetings, managed scheduling, and facilitated communication between clients and attorneys and senior paralegals, ensuring smooth workflow and alignment across departments.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.

• Managed customer service operations, ensuring a high standard of client interactions and fostering positive relationships to enhance customer retention and loyalty.
• Directed all aspects of event planning and promotional marketing, managing budgets, timelines, and logistics to increase brand awareness and drive sales growth.
• Collaborated with brands such as Caudalie and LVMH to design and implement sales strategies that exceeded annual sales goals by 7-10%.
• Provided administrative support by managing employee schedules, performing inventory control, and assisting with daily operations to maintain an efficient store environment.
• Tracked and reported on sales performance, analyzing customer trends to improve product offerings and optimize service delivery.

● Supervised staff, providing guidance, training, and support to ensure compliance with store policies and high customer service standards.

● Managed day-to-day store operations, including employee scheduling, cash handling, and overseeing inventory to ensure product availability and accurate stock levels.

● Handled customer inquiries and resolved service-related issues promptly, maintaining a high level of customer satisfaction and retention.

● Oversaw supplier relationships, ensuring that products were delivered on time and in accordance with quality standards.

● Executed visual merchandising strategies and promotions, contributing to the achievement of sales goals at a 25% increase and overall store performance.