Rebecca Randolph
Virginia Beach,VA
Summary
Experienced and goal-driven professional with a successful history at Crossmark Inc. Utilizes strong time management and multitasking abilities to achieve desired outcomes. Excels in fast-paced settings, displaying a dedication to excellence and rapid learning. Proficient in Microsoft Office, actively contributing to team initiatives and improving operational efficiency and productivity.
Overview
24
24
years of professional experience
26
26
Years of employment experience
15
15
Years of customer service experience
Work History
Brand Ambassador
Crossmark Inc.
08.2022 - Current
- Lorem ipsum dolor sit amet, consectetur adipiscing elit
- Aenean ac interdum nisi
- Sed in consequat mi
- Displayed exceptional knowledge of products and services, enhancing credibility when presenting to potential customers.
- Provided exceptional customer service during promotional events, addressing inquiries promptly and professionally.
- Provided valuable feedback to management regarding customer preferences, leading to improved product offerings.
- Maintained accurate records of promotional activities, ensuring effective communication between all relevant parties.
Account Executive
Your Community Phonebook
07.2013 - 03.2020
- Lorem ipsum dolor sit amet, consectetur adipiscing elit
- Aenean ac interdum nisi
- Sed in consequat mi
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Collaborated with creative teams to produce high-quality advertisements that met client objectives and exceeded expectations.
- Made outbound calls to existing customers to upsell advertising packages.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
Server/Bartender
Gold Key PHR- Catch 31/SkyBar
04.2007 - 03.2012
- Lorem ipsum dolor sit amet, consectetur adipiscing elit
- Aenean ac interdum nisi
- Sed in consequat mi
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender
Time Lounge
02.2004 - 10.2005
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Bartender
Crocodile Rocks
09.2001 - 02.2004
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Served food and beverages promptly with focused attention to customer needs.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor - Communications
Old Dominion University
Norfolk, VA05.2005
Advanced Studies Degree -
Catholic High School
Virginia Beach06.2000
Skills
- Quick learner
- Committed Team Player
- Effective Multitasking
- Strong Time Management
- Detail oriented
- Hospitality Sector Experience
- Restaurant Operations Experience
- Inventory purchasing
- Scheduling expertise
- Individual Project Success
- Effective Teamwork
- Proficient in Microsoft Office
Additional Information
There is a significant gap in my official employment. In June of 2021, my mom suffered a stroke. I became her primary caretaker and moved back into my parents house. After a roughly 6 month rehabilitation, my mom was able to return to work. The following week, my dad contracted a bad case of Covid and was admitted to the hospital. After he was released, he was confined to an oxygenation machine and I went back into caretaker mode. Unfortunately, he passed away in June of 2023.
Timeline
Brand Ambassador
Crossmark Inc.
08.2022 - Current
Account Executive
Your Community Phonebook
07.2013 - 03.2020
Server/Bartender
Gold Key PHR- Catch 31/SkyBar
04.2007 - 03.2012
Bartender
Time Lounge
02.2004 - 10.2005
Server/Bartender
Crocodile Rocks
09.2001 - 02.2004
Advanced Studies Degree -
Catholic High School
Bachelor - Communications
Old Dominion University
Similar Profiles
Brooke BlizmanBrooke Blizman
Merchandiser at Crossmark Inc.Merchandiser at Crossmark Inc.
NAVIL BARAHONANAVIL BARAHONA
BUSINESS ACCOUNT MANAGER at Crossmark Inc.BUSINESS ACCOUNT MANAGER at Crossmark Inc.
Cynthia HansenCynthia Hansen
Product Demonstrator at Crossmark Inc.Product Demonstrator at Crossmark Inc.
Devon RumbaughDevon Rumbaugh
General Laborer at NGK-Locke Polymer Insulators Inc.General Laborer at NGK-Locke Polymer Insulators Inc.
Christia McClellan-DunbarChristia McClellan-Dunbar
Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)Patient Access Technician at Children's Hospital of the Kings Daughters (CHKD)